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Courtland L Bovee, C. Allen Paul Distinguished Chair, Grossman College
John Thill, Communication Specialists of America
UNIT 1. BUSINESS COMMUNICATION FOUNDATIONS
1. Understanding Business Communication in Today’s Workplace
2. Mastering Team Skills and Interpersonal Communication
UNIT 2. THE THREE-STEP WRITING PROCESS
3. Planning Business Messages
4. Writing Business Messages
5. Completing Business Messages
UNIT 3. BRIEF BUSINESS MESSAGES
6. Crafting Messages for Electronic Media
7. Writing Routine and Positive Messages
8. Writing Negative Messages
9. Writing Persuasive Messages
UNIT 4. LONGER BUSINESS MESSAGES
10. Understanding and Planning Reports and Proposals
11. Writing and Completing Reports and Proposals
12. Developing Oral and Online Presentations
UNIT 5. EMPLOYMENT MESSAGES AND JOB INTERVIEWS
13. Building Careers and Writing Résumés
14. Applying and Interviewing for Employment
Appendix A. Format and Layout of Business Documents
Appendix B. Documentation of Report Sources
Appendix C. Correction Symbols
Handbook of Grammar, Mechanics, and Usage
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