Hotel Operations Management, 3rd edition

Published by Pearson (July 14, 2021) © 2022

  • David K. Hayes
  • Jack D. Ninemeier
  • Allisha A. Miller
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$122.66

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  • A print edition

This product is expected to ship within 3-6 business days for US and 5-10 business days for Canadian customers.

Products list
$122.66

Price Reduced From: $153.32

Details

  • A print edition

This product is expected to ship within 3-6 business days for US and 5-10 business days for Canadian customers.

Products list
$122.66

Price Reduced From: $153.32

Details

  • A print edition

This product is expected to ship within 3-6 business days for US and 5-10 business days for Canadian customers.

Table of contents

  • 1.    The Hotel Industry: Overview and Professional Career Opportunities
  • 2.    Guest Service
  • 3.    The Hotel General Manager
  • 4.    Management, Supervision and Service Skills for the G.M.
  • 5.    Human Resources
  • 6.    Accounting
  • 7.    Revenue Management
  • 8.    Sales and Marketing
  • 9.    The Front Office
  • 10.  Housekeeping
  • 11.  Food and Beverage
  • 12.  Facility Engineering and Maintenance
  • 13.  Safety and Property Security
  • 14.  Franchise Agreements and Management Contracts
  • 15.  Managing in the Global Hotel Industry

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