DescriptionFor Operations Management courses.
A broad, practical introduction to operations, reinforced with an extensive collection of practice problems.
Operations Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of problems on the market. The problems found in this text also contain ample support—found in the book’s solved-problems, worked examples, and myomlab, Pearson’s new online homework and tutorial system —to help students complete and understand assignments even when they’re not in class.¿
For a briefer version without the business analytic modules at the end of the text, see Heizer/Render’s Principles of Operations Management: Sustainability and Supply Chain Management, 9e.
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Getting Extra Practice: Hundreds of New, Challenging Problems. Using the 1, 2, 3, 4-dot system to distinguish level of difficulty for each problem (1 being the easiest and 4 the most difficult), this text now provides even more opportunity for students to challenge their knowledge and enhance their skills. The hundreds of new problems found in this edition also allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students.
Helping Students Understand Concepts: Solved Problems, Worked Examples, and myomlab. Step-by-step worked examples of problems are extremely helpful in an analytical course, which is why the chapters and myomlab contain worked-through examples that are reinforced by the end-of-chapter Solved Problems. Both the text and myomlab work together to help students build on what they learn in the classroom.
MyOMLab New Design is now available for this title!¿ MyOMLab New Design offers:¿
- One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses.
- A Simplified User Interface.¿ The new user interface offers quick and easy access to Assignments, Study Plan, eText & Results, as well as additional option for course customization.
- New Communication Tools. The following new communication tools can be used to foster collaboration, class participation, and group work.
- Email: Instructors can send emails to their entire class, to individual students or to instructors who has access to their course.
- Discussion Board: The discussion board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
- Chat/ ClassLive: ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and received graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising.
- Enhanced eText. Available within the online course materials and offline via an iPad app, the enhanced eText allows instructors and students to highlight, bookmark, take notes, and share with one another.
Introducing myomlab: The Power of Practice. Operations Management is now integrated with myomlab—Pearson’s powerful online homework and assessment tool designed to help students practice operations management problems and improve their understanding of course concepts. With help from the textbook and myomlab, students are able to practice more problems, receive immediate feedback and use built-in tutorials. Features include:
- Tutorial Chapters—Statistical Tools for Managers, Acceptance Sampling, The Simplex Method of Linear Programming, The MODI and VAM Methods of Solving Transportation Problems, and Vehicle Routing and Scheduling—are provided as additional material on myomlab and the Companion Website, www.pearsonhighered.com/heizer.
- Virtual Office Hours. Professors Heizer and Render appear on myomlab, walking students through each of the chapters’ Solved Problems.
- Additional Practice Problems. These problems provide problem-solving experience. They supplement the examples and solved problems found in each chapter.
Using Problem-solving Software: POM for Windows and Microsoft® Excel OM. To help students enhance their problem-solving skills, the following software programs are available on the text’s Companion Website, www.pearsonhighered.com/heizer and myomlab:
- POM for Windows software is a powerful tool for easily solving OM problems. Its twenty-four modules can be used to solve most of the homework problems in the text.
- Microsoft Excel OM is the Heizer/Render exclusive, user-friendly Excel add-in. Excel OM automatically creates worksheets to model and solve problems. Users select a topic from the pull-down menu, fill in the data, and then Excel will display and graph (where appropriate) the results. This software is great for student homework, what-if analysis, or classroom demonstrations.¿
- NEW! This edition includes a new version of Excel OM that’s compatible with Microsoft Excel 2007 and earlier versions of Excel.
Watching Operations Management in Action: Video Case Studies. The prior editions focused on integrated video cases¿ for Frito-Lay, Darden Restaurants (Olive Garden/Red Lobster), Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulances, and Regal Marine. These videos and cases appear in this edition as well, along with the five new ones for the Orlando Magic. All videos are created by the authors to explicitly match with text content and terminology. To view a preview, go to http://bit.ly/15Rm5DQ
Integrating Ethics: An Ethical Dilemma featured every chapter. This revision includes broad coverage of ethics as applied to operations management. The topic is addressed in most chapters and an Ethical Dilemma feature appears at the end of each chapter, which can be used for classroom discussion or homework.
Highlighting the Significance: Author Comments. To help students better understand key information and concepts, the authors have included Author Comments where they point out why a section, figure or a table is important.
New to This Edition
Emphasis on Sustainability and Supply Chain Management Integration. This edition has a new title “Operations Management: Sustainability and Supply Chain Management,” reflecting significant new material on these important aspects of OM. Not only has new material been added on supply chains throughout the book, but three chapters now deal specifically with the topic.
- New Chapter: Sustainability in the Supply Chain. This new chapter (Supplement 5) focuses on the central OM issue of sustainability and corporate social responsibility. The authors introduce the 3R’s of sustainability and mathematical models for revenue “design for disassembly” and life-cycle costing. There are also two video case studies: “Building Sustainability at the Orlando Magic’s Amway Center” and “Green Manufacturing and Sustainability at Frito-Lay.” Sustainability has also been integrated throughout the text where appropriate.
Significant Revision of Chapter 11 — Supply Chain Management. This chapter, the heart of the supply chain coverage, provides an added emphasis on the topic, with new examples, graphs, tables, and problems. The chapter has sections that: (1) deal with the impact of corporate strategy on supply chain decisions; (2) relate supply chain strategy to sales strategy; (3) supply chain risks; (4) supplier evaluation and contracts;(5) distribution management; (6) sustainability in supply chains; and (7) the SCOR model. We believe that this new organization will appeal to students and instructors with its flow and clarity.
New Chapter Supply Chain Analytics. This new chapter (Supplement 11), written by professor Chuck Munson of Washington State University, also expands the supply chain coverage by addressing four analytic approaches to evaluating supply chains: (1) disaster risk modeling; (2) managing the bullwhip effect; (3) supplier selection analysis; and (4) transportation mode analysis. The topic of outsourcing (which was the basis of Supplement 11 in the prior edition) has been moved to Chapter 2, Operations Strategy in a Global Environment. This is the first text to include a chapter on this important analytic material.
Five new Video Case Studies featuring the Orlando Magic NBA Basketball Team and Orlando's Amway Center. In this edition, the authors take readers behind the scenes of a professional basketball team and its home arena. They provide five new Video Case Studies of the Orlando Magic and its home, the Amway Center, as well as photos, examples, and problems. This exciting organization opened its doors so readers could examine OM in professional sports. The authors present at look at the Magic’s ticket forecasting (Chapter 4), the sustainability of its new arena (Chapter 5), its revenue management (Chapter 13), how it handles food preparation for 18,500 fans (Chapter 14), and its scheduling and conversion from one event to another (Chapter 15), each in a series of 8-12 minute videos.
The prior editions focused on integrated video cases for Frito-Lay, Darden Restaurants (Olive Garden/Red Lobster), Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulances, and Regal Marine. These videos and cases appear in this edition as well, along with the five new ones for the Orlando Magic. All videos are created by the authors to explicitly match with text content and terminology.
Student Tips point out why an idea, a figure, or a table is so important. The tips are intended to be motivational to students, as well as educational.
Jay and Barry's OM Blog. As a complement to this text, the authors have created a companion blog, with coordinated features to help teach the OM course. There are teaching tips, highlights of OM items in the news (along with class discussion questions and links), video tips, guest posts by instructors using our text, sample OM syllabi from dozens of colleges, and much more -- all arranged by chapter. To brighten up any chapter topics, visit www.heizerrenderOM.wordpress.com.
Table of Contents
Part I. Introduction to Operations Management
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
Part II. Designing Operations
5. Design of Goods and Services
S5. Sustainability in the Supply Chain
6. Managing Quality
S6. Statistical Process Control
7. Process Strategy
S7Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement
Part III. Managing Operations
11. Supply-Chain Management
S11. Supply-Chain Analytics
12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Just-in-Time, TPS, and Lean Operations
17. Maintenance and Reliability
Part IV. Business Analytic Modules
A. Decision-Making Tools
B. Linear Programming
C. Transportation Models
D. Waiting-Line Models
E. Learning Curves
1. Statistical Tools for Managers
2. Acceptance Sampling
3. The Simplex Method of Linear Programming
4. The MODI and VAM Methods of Solving Transportation Problems
5. Vehicle Routing and Scheduling
Test Bank (Download only) for Operations Management, 11th Edition
Heizer & Render
Important: To use the test banks below, you must download the TestGen software from the TestGen website. If you need help getting started, read the tutorials on the TestGen site.
Websites and online courses
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