ManageFirst: Hospitality Human Resources Management & Supervision w/ Answer Sheet, 2nd Edition

This text focuses on HUMAN RESOURCES MANAGEMENT & SUPERVISION topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

The text and exam are part of the ManageFirst Program^® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

ManageFirst Program - Hallmark Features:

• Designed and supported by the National Restaurant Association (NRA).
• Created to provide students with marketable management skills for a career within the Restaurant, Hospitality and Foodservice industries.
• An academic and industry “think-tank” was formed to design a program to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management.
  • The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitably operation.
• ManageFirst Program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, NRA scoring and processing of the certification exam, NRA-branded certificate and the NRA ManageFirst Professional (MFP) credential which is achieved by completing the 4 Core topics and 1 Foundation Topic. See www.pearsonhighered.com/managefirst for more information.

ManageFirst Core Topics

• Hospitality and Restaurant Management
• Hospitality Human Resources Management & Supervision
• Controlling Food Service Costs
• ServSafe® Food Safety & Sanitation

ManageFirst Foundation Topics

• Hospitality and Restaurant Marketing
• Nutrition
• Principles of Food and Beverage Management
• Bar and Beverage Management
• Purchasing
• Hospitality Accounting
• Customer Service
• ServSafe® Responsible Alcohol Service

Instructor’s resources are available for instructors and are available for each textbook:

• PowerPoint® presentations
• Instructor's Manual
• Computerized Test Generator
• Testing is simple and easy when using MyTest! Access MyTest here: www.pearsonhighered.com/mytest

Note: If you will be instructing the ServSafe® Food Safety or ServSafe Alcohol® courses, there are separate instructor registration procedures for these programs.