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Each book in the bestselling Truth About series offers the author's practical and distilled knowledge on a particular business topic, showing readers how to apply these principles in their daily work lives. With an 'aha' on every page, information is presented in a clear and accessible style that the reader can easily reference. Written in short chapters, each book cover an entire field of knowledge that applies practical experience to business theory, cuts to the gist of each subject in an entertaining way, and deconstructs commonly held assumptions to reveal the real truth behind challenges and their appropriate solutions.
In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge. Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; how to manage a diverse culture; and ways to lead effectively in a digital world. New truths include: how to nurture friendly employees, forget about age stereotypes, first impressions count, be a good citizen, techniques for managing a diverse age group, and ethical leadership among others.
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Sixty-one timeless principles forged in the real world fires of business that give managers proven solutions to the challenges they face.
PART I THE TRUTH ABOUT HIRING
Truth 1 First Impressions DO Count! 1
Truth 2 Forget Traits; It’s Behavior That Counts 5
Truth 3 Brains Matter; or Why You Should Hire Smart People 9
Truth 4 When in Doubt, Hire Conscientious People! 13
Truth 5 Want Friendly Employees? It’s in the Genes! 7
Truth 6 Realistic Job Previews: What You See Is What You Get 21
Truth 7 Throw Out Your Age Stereotypes 25
Truth 8 Match Personalities and Jobs 29
Truth 9 Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker! 33
Truth 10 Good Citizenship Counts! 37
Truth 11 Manage the Socialization of New Employees 39
PART II THE TRUTH ABOUT MOTIVATION
Truth 12 Why Many Workers Aren’t Motivated at Work Today 43
Truth 13 Telling Employees to “Do Your Best” I sn’t Likely to Achieve Their Best 47
Truth 14 Not Everyone Wants to Participate in Setting Goals 51
Truth 15 Professional Workers Go for the Flow 55
Truth 16 When Giving Feedback: Criticize Behaviors, Not People 59
Truth 17 Managing Across the Generation Gap 63
Truth 18 You Get What You Reward 67
Truth 19 It’s All Relative! 71
Truth 20 Recognition Motivates (and It Costs Very Little!) 75
Truth 21 There’s More to High Employee Performance Than Just Motivation 79
PART III THE TRUTH ABOUT LEADERSHIP
Truth 22 Five Leadership Myths Debunked 83
Truth 23 The Essence of Leadership Is Trust 87
Truth 24 Experience Counts! Wrong! 91
Truth 25 Effective Leaders Know How to Frame Issues 95
Truth 26 You Get What You Expect 99
Truth 27 Charisma Can Be Learned 103
Truth 28 Charisma Is Not Always an Asset 107
Truth 29 Make Others Dependent on You 111
Truth 30 Successful Leaders Are Politically Adept 115
Truth 31 Ethical Leadership 119
Truth 32 Virtual Leadership: Leading from Afar 123
Truth 33 Adjust Your Leadership Style for Cultural Differences, or When in Rome 127
PART IV THE TRUTH ABOUT COMMUNICATION
Truth 34 Hearing Isn’t Listening 131
Truth 35 Listen to the Grapevine 135
Truth 36 Men and Women Communicate Differently 139
Truth 37 What You Do Overpowers What You Say 143
Truth 38 The Value of Silence 147
Truth 39 Watch Out for Digital Distractions 151
PART V THE TRUTH ABOUT BUILDING TEAMS
Truth 40 What We Know That Makes Teams Work 155
Truth 41 2 + 2 Doesn’t Necessarily Equal 4 159
Truth 42 The Value of Diversity on Teams 163
Truth 43 We’re Not All Equal: Status Matters! 167
Truth 44 Not Everyone Is Team Material 171
PART VI THE TRUTH ABOUT MANAGING CONFLICTS
Truth 45 The Case FOR Conflict 175
Truth 46 Beware of Groupthink 179
Truth 47 How to Reduce Work–Life Conflicts 183
Truth 48 Negotiating Isn’t About Winning and Losing 187
PART VII THE TRUTH ABOUT DESIGNING JOBS
Truth 49 Not Everyone Wants a Challenging Job 191
Truth 50 Four Job-Design Actions That Will Make Employees More Productive 195
PART VIII THE TRUTH ABOUT PERFORMANCE EVALUATION
Truth 51 Annual Reviews: The Best Surprise Is No Surprise! 199
Truth 52 Don’t Blame Me! The Role of Self-Serving Bias 203
Truth 53 Judging Others: Tips for Making Better Decisions 207
Truth 54 The Case for 360-Degree Feedback Appraisals: More IS Better! 211
PART IX THE TRUTH ABOUT COPING WITH CHANGE
Truth 55 Most People Resist Any Change That Doesn’t Jingle in Their Pockets! 215
Truth 56 Use Participation to Reduce Resistance to Change 219
Truth 57 Employee Turnover Can Be a Good Thing 223
Truth 58 In Cutbacks: Don’t Neglect the Survivors 227
Truth 59 Beware of the Quick Fix 231
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Stephen P. Robbins, Ph.D., professor emeritus of management at San Diego State University, is the world’s best-selling author of textbooks in management and organizational behavior. His books are used at more than 1,500 U.S. colleges and universities and have been translated into 19 languages. Robbins has served in management roles for Shell Oil and Reynolds Metals. A member of the USA Masters’ Track and Field Hall of Fame, he has won 11 individual world sprint titles and set numerous American and world age-group records.
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