Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A"
©2009 |Pearson | Available
©2009 |Pearson | Available
Use Ken Blanchard's techniques to build a true Partnership for Performance that drives employee engagement!
Chapter 1 Don’t Mark My Paper, Help Me Get an A 17
Chapter 2 Building the Right Culture 43
Chapter 3 My Leadership Point of View 67
Chapter 4 The Simple Truths About Helping People Win at Work 89
Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91
Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94
Simple Truth 3: It All Starts with Performance Planning 97
Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101
Simple Truth 5: Trust Is Key to Effective Coaching 117
Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122
Simple Truth 7: Redirection Helps Get Performance Back on Track 125
Simple Truth 8: Deliver Reprimands with Caring Candor 129
Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133
Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136
Simple Truth 11: Servant Leadership Is the Only Way to Go 139
Simple Truth 12: Celebrate Successes 149
Appendix A The WD-40 Company Goal Review Form 159
About the Authors 171
Services Available 175
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Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.
Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.
A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.
In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.
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