Title overview
For courses in medical clerical and administrative medical assisting.
The authoritative guide to medical office management
Medical Office Management explores the skills needed to manage a medical office and navigate related challenges. With over 25 years in medical office management, Malone provides expert insight into office policies and procedures, health insurance, risk management, personnel management, and legal and ethical issues. The text is useful as a quick reference guide for both students and medical office managers.
The 2nd Edition expands its coverage of Affordable Care Act policies to include value-based payment, accountable care organizations, and new technologies improving health care.
Hallmark features of this title
Key skills and issues
- Skills chapters address billing, medical records management, and procedural and diagnostic coding.
- Issues chapters examine topics such as regulatory compliance and quality improvement.
- The Registered Medical Assistant (RMA) Task List and the CMA (AAMA) Occupational Analysis are included in the appendices, making the text a useful reference guide.
Learning aids and practice opportunities
- A case study starts each chapter, and case-specific questions appear at the end of the chapter.
- Critical-thinking questions and chapter-review questions engage students with the material.
- Appendices feature suggested websites, a sample medical office policy and procedure manual, medical terminology word parts, and guidelines for medical record documentation.
New and updated features of this title
Skills development for the medical office manager
- UPDATED: The roles of medical office managers in health care risk management and staff satisfaction are more thoroughly addressed in the new edition.
- EXPANDED: Best practices for performing employee evaluations are expanded upon.
- NEW: Using social media and patient check-in kiosks are now discussed as two new skills of importance to medical office managers.
Impact of health care reform on medical office management
- UPDATED: New material on the Affordable Care Act addresses timely issues in US health policy.
- NEW: Reimbursement based on patient outcomes is addressed in new content. It explains the implications of this model for billing, accounting, coding and other tasks of the medical office manager.
- NEW: Accountable care organizations are now discussed in the context of the changing nature of US health care delivery.
Table of contents
1. Today's Healthcare Environment
2. Duties of the Medical Office Manager
3. Communications in the Medical Office
4. Managing the Front Office
5. Appointment Scheduling
6. Medical Records Management
7. Legal and Ethical Issues in Managing the Medical Office
8. Personnel Management
9. Regulatory Compliance in the Healthcare Setting
10. Use of Computers in the Medical Office
11. Office Policies and Procedures
12. Accounting and Payroll in the Medical Office
13. Billing and Collections
14. Health Insurance
15. Procedural and Diagnostic Coding
16. Quality Improvement and Risk Management
17. Marketing the Medical Office
Appendices
A. Internet Websites for Healthcare Professionals
B. Sample Medical Office Policy and Procedure Manual
C. Guidelines for Documenting in the Medical Record to Ensure Proper Coding
D. Answers to Chapter Case Study Questions
E. Registered Medical Assistant (RMA) Task List
F. CMA (AAMA) Occupational Analysis
G. Medical Terminology Word Parts
Author bios
About our author
Christine Malone, MHA, MBA, CMPE, CPHRM, FACHE, EdD, studied management practice and theory at Henry Cogswell College, receiving her Bachelor of Science in Professional Management. She continued her education at the University of Washington, obtaining her Master of Science in Health Administration (MHA). Christine then went on to complete her MBA at Northcentral University, and her Doctorate in Applied Leadership (EdD) at City University of Seattle.
Christine has over 25 years of experience in the healthcare field, having spent time working as a dental assistant, medical receptionist, X-ray technician, medical clinic director for both primary and specialty care, director of hospital services, and as a consultant to healthcare providers, focusing on strategic management, efficient office flow, and human resource management. Since 2004, Christine has been teaching within the Health Professions Department at Everett Community College in Washington State. There she teaches Medical Office Management, Computer Applications in the Medical Office, Medical Practice Finances, Intercultural Communication in Healthcare, Healthcare Risk Management, and Medical Law and Ethics. Christine is the author of Administrative Medical Assisting: Foundations and Practice and the coauthor of Comprehensive Medical Assisting: Foundations and Practice.
Christine has achieved certifications in numerous professional groups, including the American College of Healthcare Executives, the American Society for Healthcare Risk Management, and the American College of Medical Practice Executives. She is also a member of many other professional associations, including the Washington State Healthcare Executive Forum, the Medical Group Management Association, the Healthcare Quality Association, the American Association of Healthcare Administrative Management, the Health Care Administrators Association, and the Healthcare Financial Management Association. Christine has been the guest speaker at various events on healthcare issues and in continuing education meetings across the country and has received her certification as a certified professional instructor, certification in vocational teaching, and pediatric palliative care training.