Introduction to Hospitality, 8th Edition

In-depth exposure to all areas of hospitality

• Revised - The Current Issues section of each chapter has been revised and updated with factors currently shaping the future of each segment of the hospitality industry.
• Technology Spotlights feature focuses on a wide variety of technological processes, systems, and products used in the hospitality industry – e.g., “Hotel Information Technology” (Ch. 3).
• Updated - Information on planning has been updated, including with details on objectives and key results.
• Revised - Information on gaming entertainment has been reorganized. The history of the industry and current practices now appear in one complete section.
   

Real-world examples

• Expanded - Case studies based on industry scenarios – including a new one in each chapter – challenge students to recommend appropriate actions – e.g., “Overbooked: The Housekeeping Perspective” (Ch. 3).
• Introducing... and A Day in the Life of... features provide an up-close and personal introduction to the career paths of industry leaders, with an emphasis on their challenges, achievements, and contributions.
• Corporate profiles showcase the practices, growth, and scope of leading corporations and organizations.
• Updated - Interviews with hospitality professionals have been updated, including those with social media coach Fallon Zoe, general managers Thom Druffel and Norberto Roman, and Hospitality Playbooks founder Bob DuPrey.
   

Practical applications

• Updated - Learning objectives help students focus on the essential takeaways of each chapter. In this edition, a bulleted list of objectives is featured on the opening page of each chapter.
• How To... feature examines an essential function or issue within various segments of the hospitality industry and how it might be addressed or resolved – e.g., “How to Get a Step Ahead in the Industry” (Ch. 1).
• Career information in most chapters documents the array of careers available in various segments of the hospitality industry, and helps students link what they are learning to specific career opportunities.
• Review and application activities include internet exercises and Check Your Knowledge questions throughout the text, as well as chapter-ending review questions, Apply Your Knowledge questions, and suggested activities.