Pearson Store Terms and Conditions

Acceptance

In addition to the pearson.com/us Terms of Use, and the Pearson Universal Terms of Service and End User License Agreement, these Pearson Store Terms and Conditions (collectively, “Store T&Cs”) set forth the general terms and conditions of your use of the Pearson Store and apply to all products and services purchased or accessed through the Pearson Store (“Pearson Products”). Where purchased Pearson Products include Accelerated Pathways online courses, these Store T&C's further incorporate by reference the Student Enrollment Agreement, the terms of which apply exclusively to your use of Accelerated Pathways online courses. BY ACCESSING THE PEARSON STORE, YOU AGREE TO BE BOUND BY THE STORE T&Cs.

Payment

You may pay for Pearson Products by using: (i) a valid Visa, MasterCard, American Express, Discover, or JCB credit card or debit card; or (ii) PayPal, each a “Payment Method.” You agree that your selected Payment Method may be charged by Pearson when you place an order for any Pearson Product. You agree to pay all amounts due for Pearson Products at the time you order them. All amounts are non-refundable unless otherwise noted in Shipping and Returns terms below. Confirmation of your order will be sent to the email address on file for your account, or the email address provided during Guest Checkout. You are responsible for all taxes and tariffs related to inter-country shipments. Pearson will collect and report state and local taxes applicable to your shipping address, and charge such taxes to your Payment Method. If Pearson is unable to successfully charge your Payment Method for the full amount owed, you agree that Pearson may pursue all available lawful remedies in order to obtain payment.

Shipping

Free shipping

This special promotion is offered with the following terms and conditions:

  • Offer good for all books in Pearson.com
  • The method of free shipping is UPS ground. If you want to use a different shipping method, the free shipping offer will not apply to your order
  • Your shipping address must be in the United States
  • This offer is only valid for books purchased on Pearson.com. It's not valid for any other site that Pearson owns or operates, nor is it valid for any 3rd party sites associated with Pearson.com
  • This offer is available for a limited time and can end without notice. If you add books to your shopping cart before the promotion ends and buy these books after the promotion ends, you'll not receive free shipping
  • This offer only applies to Credit Card and PayPal purchases on Pearson.com

If you have questions about this shipping offer, please contact us at pearsonstorecs@pearsoned.com.

Shipping options

Shipping Carrier Restrictions Processing Time Shipping Time Cost
Standard Ground UPS U.S. only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 3 - 8 business days Free
2nd Day UPS U.S. only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 2 business days $6.00 USD Flat Rate
Overnight UPS U.S. only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 1 business day $8.00 USD Flat Rate

APO & FPO addresses

If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non-traceable service and does not have guaranteed delivery times. Priority mail is free.

Shipping stipulations and restrictions

Please note that we are unable to ship to P.O. boxes at this time.

Returns information

For physical products

You may return your book(s) or unopened CDs/DVDs/software, in resalable condition and with the original receipt, within 30 days for a full refund.

Custom print products invoiced on or after November 1, 2021 cannot be returned.

You can request a refund in the “Order history” section of your account and will be sent an email with the next steps.

Products should be shipped prepaid via a traceable method such as UPS. Please affix the barcode that comes with the RMA to the outside of the package. Returns received without an RMA will be rejected. Customers are responsible for return shipping fees for any return received without an RMA.

For electronic products

Electronic goods

eBooks, digital audio, digital videos or other digital goods cannot be returned for a refund. We do not offer a refund policy because it is impossible to return a digital product.

Pearson online subscription purchases

To request a refund for an online subscription please go to your order history and select Return next to your product.

Note: Refund requests must be made within 14 days of purchase.

Propero products

Propero products may be canceled for a full refund, for up to 24 hours after buying. We'll need your order number, found in your order confirmation email or order history.

Accelerated Pathways courses

100% refunds are available within 30 days of purchase. No refunds are available after 30 days.

For refund of Accelerated Pathways courses, your coach or enrollment counselor can connect you to the refund department.

For guests (non-registered customers)

Please submit your return request using 'Contact Us'

Return to

Returns should be shipped, by traceable carrier, prepaid to:

Pearson Returns Facility
5536 West 74th Street
Indianapolis, IN 46268

Pearson Intellectual Property

The Pearson Store and Pearson Products are protected by various U.S. and international copyright and other intellectual property laws. All rights not expressly granted herein are reserved. Except as permitted by these T&Cs, the distribution or redistribution by sale or other transfer of ownership, reproduction, modification, publication, adaptation or performance or public display of Pearson Products, in whole or in part, without the express written consent of Pearson and/or its licensors is strictly prohibited. If you become aware of any such misuse of Pearson’s products, or infringement of Pearson’s IP, copyright, or trademark rights you can report it here.

Unless otherwise indicated, trademarks, service marks, and trade names ("Marks") that appear in Pearson Products are the property of Pearson or its licensors. Any trademarks not owned by Pearson that appear in the Services are the property of their respective owners. You agree not to misuse or disparage any Marks associated with Pearson Products or use the Marks (or any confusingly similar marks) in such a way that would misrepresent the ownership of the Marks, or your relationship with Pearson, or otherwise confuse the public as to the source or origin of any products or services. You should not use any Mark without obtaining the written consent of the Mark owner, using appropriate notice and attribution of the owner's trademark rights, and using the Marks in accordance with applicable usage guidelines as provided by a Mark’s respective owner. Any such permitted use of the Marks by you shall be to the benefit of the respective Mark owner.

Certain Pearson Products are protected by patents in the U.S. and elsewhere, which may be viewed at Pearson’s patent notice page, which is intended to serve as notice under 35 U.S.C. § 287(a).

Requests to reproduce, translate, modify, adapt or perform or publicly display any Pearson Product or portion thereof must be submitted here.  

Modification of Store T&Cs

Pearson has the right to change or modify the Store T&Cs at any time. Such changes or modifications shall be effective immediately upon notice, which may be given by means including, but not limited to, posting within the Service, or by electronic or conventional mail, messaging, or by any other means by which you may obtain notice. Any use of the Service by you subsequent to such notice shall be deemed to constitute your acceptance of such changes or modifications. The most current Store T&Cs will be posted at the Pearson Store available via www.pearson.com.

Products and Pricing

Pearson reserves the right to amend any of its pricing at any time without prior written notice, and the pricing at the time of your purchase shall apply. Pearson, without any penalty or liability, reserves the right, at any time and without notice to you, (a) to publish or replace current Pearson Products with new, revised, or updated products at any time; and (b) to place any Pearson Product “out of print” or discontinue offering the product for purchase.

Last update: November 3, 2022