Introduction to Operations and Supply Chain Management, 5th edition

PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS

1. Introduction to Operations and Supply Chain Management
2. Operations and Supply Chain Strategies

PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT

3. Process Choice and Layout Decisions in Manufacturing and Services
4. Business Processes
5. Managing Quality
6. Managing Capacity

PART III: ESTABLISHING SUPPLY CHAIN LINKAGES

7. Supply Management
8. Logistics

PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS

9. Forecasting
10. Sales and Operations Planning (Aggregate Planning)
11. Managing Inventory throughout the Supply Chain
12. Managing Production across the Supply Chain
13. JIT / Lean Production

PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT

14. Managing Projects
15. Developing Products and Services