
Operations and Supply Chain Management, 15th edition
- Jay Heizer |
- Barry Render |
- Chuck Munson |
Title overview
For courses in operations management.
The best-selling OM text, with a new supply chain focus
Over the past 40 years, Operations and Supply Chain Management has reached 2 million readers with employable skills in operations management (OM). Taking a practical approach, the authors provide unmatched behind-the-scenes coverage organized around 10 OM strategy decisions.
The 15th Edition adds a new focus on supply chain management (SCM), reflecting its critical role in operations. New SCM and AI material and problems, along with recurring Video Cases showing OM and SCM in action, offer the modern context and problem-solving practice needed for career success.
See the authors’ companion blog for this course, with teaching tips, video tips, guest posts and more.
Hallmark features of this title
Real-world applications
- The text is organized around 10 OM strategy decisions, with a deep dive into objectives, tools and techniques.
- Case studies with videos at the end of each chapter (50 in total) show OM and SCM in action at companies across industries.
Active practice
- 859 homework problems, with answers in the appendix, offer practice with OM and SCM analytics.
- 94 Solved Problems come with “virtual office hour” videos walking students through problems.
Software-based problem-solving
- Decision support software programs (Excel OM for Windows and Mac, POM for Windows, and NEW OpsSpreadsheets for OneDrive and GoogleSheets) help students solve homework problems and case studies.
- 12 Create Your Own Excel Spreadsheets examples with videos offer step-by-step instruction.
New and updated features of this title
New SCM- and AI-focused material
- NEW: SCM coverage is now woven throughout each chapter and integrated into revised discussion questions and practice problems.
- NEW & EXPANDED: New SCM in Action and AI in Action boxes were added to this edition. They join expanded OM in Action boxes, for a total of 57 boxes text-wide (21 new).
- NEW: AI content covers uses of AI in forecasting, product design, sustainability, quality management and employee assistance.
- NEW: Content on digital monitoring techniques addresses material flow through the supply chain.
Multimedia pedagogy
- NEW: A new running Video Case on Oregon State University’s football stadium rebuild is woven into chapters. Short videos show OM and SCM in action throughout the project, such as in project management, capacity planning and experience design.
- NEW: A third decision-support software program was added to this edition: OpsSpreadsheets for OneDrive and GoogleSheets. Usable on a Chromebook, this software provides a new avenue for problem-solving support.
Key features
Features of MyLab Operations Management for the 15th Edition
- NEW: Interactive Reading Assignments engage students through an integrated blend of narrative, media and assessment, while holding them accountable for coming to class prepared.
- NEW: AI-powered study tool draws on Pearson content to turn homework mistakes into teachable moments.
- NEW: Excel Grader Projects are built to match projects in the text. These auto-graded projects provide immediate feedback to students and include an integrity violation detector.
- OM Sims are immersive simulations that allow students to apply OM concepts across five key areas: forecasting, inventory management, quality management, SCM and project management.
- More than 100 case studies (both text and video cases) prompt students to think critically about course concepts. They can be auto- or manually graded.
- Dynamic Study Modules pose a handful of questions and then respond to each student’s progress in real time. Learners deepen their grasp of concepts as they go.
Features of Pearson+ eTextbook for the 15th Edition
- NEW: More than 100 new video clips from Video Case Studies were embedded at key points throughout the eTextbook, to illustrate the techniques students are reading about.
- NEW: Interactive graphs now enable learners to manipulate parameters of OM issues and decisions, providing OM insight not otherwise available.
- NEW: Review questions now appear at the end of each major section of each chapter. As they read, students can click on brief video vignettes to view industry techniques in action.
- In the News boxes in every chapter focus on current events applications of OM and SCM principles. The boxes are frequently and automatically updated to keep the content current and relevant.
- Author blogs and podcast interviews with industry professionals give students a feel for how OM and SCM professionals use concepts from the course.
- NEW: The five online tutorials were moved into the eTextbook, including Statistical Tools for Managers, Acceptance Sampling, the Simplex Method of Linear Programming, the MODI and VAM Methods of Solving Transportation Problems, and Vehicle Routing and Scheduling.
Table of contents
PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT
- Operations and Productivity
- Operations Strategy in a Global Environment
- Project Management
- Forecasting
PART 2: DESIGNING OPERATIONS
- Design of Goods and Services
- Supplement 5: Sustainability in the Supply Chain
- Managing Quality
- Supplement 6: Statistical Process Control
- Process Strategies
- Supplement 7: Capacity and Constraint Management
- Location Strategies
- Layout Strategies
- Human Resources, Job Design, and Work Measurement
PART 3: MANAGING OPERATIONS
- Supply Chain Management
- Supplement 11: Supply Chain Management Analytics
- Inventory Management
- Aggregate Planning and S&OP
- Material Requirements Planning (MRP) and ERP
- Short-Term Scheduling
- Lean Operations
- Maintenance and Reliability
PART 4: BUSINESS ANALYTICS MODULES
- A. Decision-Making Tools
- B. Linear Programming
- C. Transportation Models
- D. Waiting-Line Models
- E. Learning Curves
- F. Simulation
- G. Applying Analytics to Big Data in Operations Management
Online tutorials (Pearson+ eTextbook and companion site)
- Statistical Tools for Managers
- Acceptance Sampling
- The Simplex Method of Linear Programming
- The MODI and VAM Methods of Solving Transportation Problems
- Vehicle Routing and Scheduling
Author bios
About our authors
Jay Heizer is the Jesse H. Jones Professor Emeritus of Business Administration, Texas Lutheran University, Seguin, Texas. He received his BBA and MBA from the University of North Texas and his PhD in Management and Statistics from Arizona State University. He was previously a member of the faculty at the University of Memphis, the University of Oklahoma, Virginia Commonwealth University, where he was department chair, and the University of Richmond. He has also held visiting positions at Boston University, George Mason University, the Czech Management Center and the Otto-Von-Guericke University, Magdeburg.
Dr. Heizer’s industrial experience is extensive. He learned the practical side of operations management as a machinist apprentice at Foringer and Company, as a production planner for Westinghouse Airbrake and at General Dynamics, where he worked in engineering administration. In addition, he has been actively involved in consulting in the OM and MIS areas for a variety of organizations, including Philip Morris, Firestone, Dixie Container Corporation, Columbia Industries and Tenneco. He holds the CPIM certification from APICS/ASCM, the Association for Supply Chain Management.
Professor Heizer has co-authored five books and has published more than 30 articles on a variety of management topics. His papers have appeared in the Academy of Management Journal, Journal of Purchasing, Personnel Psychology, Production & Inventory Control Management, APICS—The Performance Advantage, Journal of Management History, IIE Solutions and Engineering Management, among others. He has taught operations management courses in undergraduate, graduate and executive programs.
Barry Render is the Charles Harwood Professor Emeritus of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his BS in Mathematics and Physics at Roosevelt University, and his MS in Operations Research and PhD in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas and NASA.
Professor Render has co-authored 10 textbooks for Pearson, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Quantitative Analysis for Management, now in its 13th edition, is a leading text in that discipline in the United States and globally. Dr. Render’s more than 100 articles on a variety of management topics have appeared in Decision Sciences, Production and Operations Management, Interfaces, Information and Management, Journal of Management Information Systems, Socio-Economic Planning Sciences, IIE Solutions and Operations Management Review, among others.
Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. He served as Software Review Editor for Decision Line for six years and as Editor of the New York Times Operations Management special issues for five years. For nine years, Dr. Render was President of Management Science Associates of Virginia, Inc., whose technology clients included the FBI, NASA, the U.S. Navy, Fairfax County, Virginia, and C&P Telephone. Dr. Render was selected by Roosevelt University as the recipient of the St. Claire Drake Award for Outstanding Scholarship. He also received the Rollins College MBA Student Award for Best Overall Course and was named Professor of the Year by full-time MBA students.
Chuck Munson is Professor of Operations Management and Carson College of Business PhD Program Director, Washington State University, Pullman, Washington. He received his BSBA summa cum laude in finance, along with his MSBA and PhD in operations management, from Washington University in St. Louis. For three years, he worked as a financial analyst for Contel Telephone Corporation.
Professor Munson has served as a senior editor for Production and Operations Management, and he serves on the editorial review board of five other journals. He has published more than 30 articles in such journals as Production and Operations Management, IIE Transactions, Decision Sciences, Naval Research Logistics, European Journal of Operational Research, International Journal of Production Economics, Journal of the Operational Research Society and Annals of Operations Research. He is editor of the book The Supply Chain Management Casebook: Comprehensive Coverage and Best Practices in SCM, and he has co-authored the research monographs Quantity Discounts: An Overview and Practical Guide for Buyers and Sellers and Predictive Global Sensitivity Analysis: Foundational Concepts, Tools, and Applications. He is also coauthor of Managerial Decision Modeling: Business Analytics with Spreadsheets (4th edition), published by deGruyter.
Dr. Munson has taught operations management core and elective courses at the undergraduate, MBA and PhD levels at Washington State University. He has also conducted several teaching workshops at international conferences and for PhD students at Washington State University. His major awards include winning the Sahlin Faculty Excellence Award for Instruction (Washington State University’s top teaching award); being a Founding Board Member of the Washington State University President’s Teaching Academy; winning the WSU College of Business Outstanding Teaching Award (twice), Research Award, and Service Award (three times); and twice being named the WSU MBA Professor of the Year.