Operations Management, 11th edition

Published by Pearson (21 April 2026) © 2027

  • Nigel Slack Warwick Business School, Warwick University
  • Alistair Brandon-Jones University of Bath , School of Management
  • Nicola Burgess University of York
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Title overview

Discover how operations shape every industry —from AI-driven innovation to the human decisions at its core.

Operations Management, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, is a comprehensive and essential guide which gives students the benefit of their wealth of experience helping improve businesses of all shapes and sizes. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business. Help students to explore how people drive operations—and how operations drive success.

Table of contents

Part 1: Directing the operation

  1. 1. Operations management
  2. 2. Operations performance
  3. 3. Operations strategy
  4. 4. Managing product and service innovation
  5. 5. The structure and scope of supply

Part 2: Designing the operation

  1. 6. Process design
  2. 7. The layout and look of facilities
  3. 8. Process technology
  4. 9. People in operations

Part 3: Deliver

  1. 10. Planning and control
  2. 11. Capacity management
  3. 12. Supply Chain Management
  4. 13. Inventory management
  5. 14. Planning and control systems

Part 4: Development

  1. 15. Operations improvement
  2. 16. Lean operations
  3. 17. Quality management
  4. 18. Managing risk and recovery
  5. 19. Project management

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