Service Operations Management, 6th edition

Published by Pearson (12 August 2025) © 2026

  • Robert Johnston
  • Michael Shulver
  • Nigel Slack Warwick Business School, Warwick University
  • Alan Betts

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ISBN-13: 9781292471075
Service Operations Management
Published 2025

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Title overview

Address real-world organisational challenges by applying the principles of Service Operations Management

Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.

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