Managing Business Process Flows, 3rd edition

Published by Pearson (21 July 2011) © 2012

  • Ravi Anupindi
  • Sunil Chopra
  • Sudhakar D. Deshmukh
  • Jan A. Van Mieghem
  • Eitan Zemel
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  • A print edition

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In this eTextbook — More ways to learn

  • More support. Get AI help with personalized summaries, instant explanations, and quick translations.
  • More flexible. Start learning right away, on any device.
  • More interactive. Learn through audio, video, and practice.
  • More memorable. Study better with notes, highlights, and flashcards.

Title overview

With a structured, data-driven approach, Managing Business Process Flows shows how managers can design and manage process structure and process drivers to improve the performance of any business process. In each chapter, idea development is illustrated with contemporary examples from practice.

Table of contents

PART I: PROCESS MANAGEMENT AND STRATEGY

  • Chapter 1: Products, Processes, and Performance
  • Chapter 2: Operations Strategy and Management

PART II: PROCESS FLOW METRICS

  • Chapter 3: Process Flow Measures
  • Chapter 4: Flow-Time Analysis
  • Chapter 5: Flow Rate and Capacity Analysis
  • Chapter 6: Inventory Analysis

PART III: PROCESS FLOW VARIABILITY

  • Chapter 7: Managing Flow Variability: Safety Inventory
  • Chapter 8: Managing Flow Variability: Safety Capacity
  • Chapter 9: Managing Flow Variability: Process Control and Capability

PART IV: PROCESS INTEGRATION

  • Chapter 10: Lean Operations: Process Synchronization and Improvement

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