Managing Quality: Integrating the Supply Chain, 6th edition

  • S Thomas Foster


For courses in Quality Management.


Navigating Quality Management With A Unifying Framework

Foster’s Managing Quality: Integrating the Supply Chain, Sixth Edition offers readers a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs readers’ attention at the outset.


The Sixth Edition elicits a theme of “currency” while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting ͥdge, relevant topics in quality management.


Table of contents

Part 1: Understanding Quality Concepts

1. Differing Perspectives on Quality

2. Quality Theory

3. Global Supply Chain Quality and International Quality Standards


PART 2: Designing and Assuring Quality

4. Strategic Quality Planning

5. The Voice of the Customer

6. The Voice of the Market

7. Quality and Innovation in Product and Process Design

8. Designing Quality Services

9. Managing Supplier Quality in the Supply Chain

9. Appendix: Acceptance Sampling            


PART 3: Implementing Quality

10. The Tools of Quality

11. Statistically Based Quality Improvement for Variables

12. Statistically Based Quality Improvement for Attributes

13. Six Sigma Management and Lean Tools


PART 4: Forever Improving the Quality System

14. Managing Quality Improvement Teams and Projects

15. Implementing and Validating the Quality System






Published by Pearson (January 4th 2016) - Copyright © 2017