Many jobs in this area are in administration or customer services, dealing with the general public either face to face or in a call centre.
Other jobs are IT-based or practical and some are outdoors. For example, you could work with homeless people in a hostel, with visitors to a library or museum, or be assessing benefits. You could start with an apprenticeship; these are most commonly available in customer service and business administration.
I would like to stay with the council. It’s a place where I feel I can build a career...
Katy Lisova, senior administration officer at a borough council