Working in the civil service with GCSEs (or similar)
Many jobs in this area are in administration or customer services, dealing with the general public either face to face or in a call centre.
Other jobs are IT-based or practical and some are outdoors. For example, you could work with homeless people in a hostel, with visitors to a library or museum, or be assessing benefits. You could start with an apprenticeship; these are most commonly available in customer service and business administration.
Case study
I would like to stay with the council. It’s a place where I feel I can build a career...
Katy Lisova, senior administration officer at a borough council
Example jobs
Admin assistant
Keeping records (IT and paper-based) for a department.
Library assistant
Checking books and other media in and out, reshelving items, helping customers.
Local authority enquiry point adviser
Dealing with enquiries from the public, directing them elsewhere when necessary.
Benefits helpline assistant
Receiving calls from the public, assessing benefit claims.
Things you need to know
Typical working conditions
Working conditions vary widely, according to the job role. Many jobs are office-based, some involve contact with the public (by phone or face to face) and some involve standing or being outdoors.
Qualifications needed
For most jobs, you need a good level of English and maths (sometimes GCSE grades A–C). You will also need good communication skills (writing and speaking) and be able to work in a team, as well as being able to use your initiative.
Career path
Most local authorities and government departments offer promotion routes. You can become more senior in the job you are doing, which will usually mean higher pay. Or you can apply for a more senior post with more responsibility. Employers offer training and may give you study time.
Useful links
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Local government jobs
Working for the Civil Service
The National Apprenticeship Service
NAS - Information and advice about becoming an apprentice