Effective communication is essential for any organisation. It is at the heart of customer service, sales, marketing, building and maintaining relationships with colleagues, visitors, suppliers, and other business associates.
This course covers the factors that need to be taken into account and activities to be undertaken when planning business communications. It will help gain knowledge of the skills necessary to communicate effectively in a business environment, whether face-to-face, on the telephone or in writing. Learn about digital media platforms and how they can be used to communicate business information, including the guidelines for working with digital media and consequences of misuse.
Includes video tutorials, interactive quizzes, worksheets and assignments to allow learners to apply their knowledge in work environments.