Understanding Personal Effectiveness in an Administrative Work Environment

Overview

Develop knowledge and understanding of the transferable skills and personal attributes that underpin personal effectiveness in an administrative work environment, the strategies for developing these skills and personal attributes and the benefits they provide.

Includes video tutorials, interactive quizzes, worksheets and assignments to allow learners to apply their knowledge in work environments.

Learning outcomes

This course contains nine modules:

Professionalism behaviour - by the end of the module you will understand professionalism and its importance in an administrative work environment and be able to identify how you can demonstrate professionalism in your own role.

Work ethics behaviour - by the end of the module you will understand what it means to have good work ethics and how you can demonstrate this in your own job role.

Problem-solving behaviour - by the end of the module you will understand and be able to apply the problem-solving process and the different approaches that support problem solving in the workplace.

Decision-making behaviour - by the end of the module you will understand the steps in making effective decisions and how to apply different decision-making techniques in the process.

Adaptability behaviour - by the end of the module you will understand the meaning of adaptability in the workplace and how you can develop and demonstrate your adaptability.

Self-management behaviour - by the end of the module you will understand how to self-manage in the workplace and the need for self-management for self and others.

Teamwork behaviour - by the end of the module you will understand how to work effectively as part of a team and the importance of effective teamwork in the workplace.

Managing own personal performance behaviour - by the end of the module you will understand how to manage your own personal performance in the workplace and the need to do so.

Managing personal and professional development in the workplace behaviour - by the end of the module you will understand how to manage your personal and professional development in the workplace.

Sample a module