Communicating in a Business Environment

Overview

Effective communication is essential for any organisation. It is at the heart of customer service, sales, marketing, building and maintaining relationships with colleagues, visitors, suppliers, and other business associates.

This course covers the factors that need to be taken into account and activities to be undertaken when planning business communications. It will help gain knowledge of the skills necessary to communicate effectively in a business environment, whether face-to-face, on the telephone or in writing. Learn about digital media platforms and how they can be used to communicate business information, including the guidelines for working with digital media and consequences of misuse.

Includes video tutorials, interactive quizzes, worksheets and assignments to allow learners to apply their knowledge in work environments.

Learning outcomes

This course contains five modules:

Plan business communications - by the end of the module, you will know how to plan business communications.
Communicate verbally - by the end of the module you will know how to communicate with others verbally.
Communicate in writing - by the end of the module you will know how to communicate with others in writing.
Know how to communicate using digital platforms - by the end of the module you will know how to communicate with others through digital media.
Answer queries from inside and outside the organisation effectively - by the end of the module you will know how to effectively respond to queries from inside and outside the organisation.