Principles of Communication and Relationship Management

Overview

With the increase in communications technology, managers are faced with a wider choice of communication methods and a greater challenge of ensuring that communications are effective, timely and meet the needs of diverse audiences.

This course will explore the different forms of communication and the legal requirements for communication in the workplace, how to chair and lead meetings effectively, and how to manage challenging conversations. It looks at the principles of stakeholder management, the impact of emotional intelligence on relationship management, and how to manage cross-team relationships and collaboration.

It includes video tutorials, interactive quizzes, worksheets and assignments to allow learners to apply their knowledge in work environments

Learning outcomes

The course contains eight modules:

Successful Communication - by the end of the module you will understand how to communicate effectively in the workplace.

Chairing Meetings - by the end of the module you will know the role and responsibilities of the chair of a meeting and how to chair meetings effectively.

Difficult Conversations - by the end of the module you will know how to manage difficult or challenging conversations in the workplace effectively.

Emotional Intelligence – by the module you will understand how to develop and improve your emotional intelligence and the importance of applying this in building and managing relationships.

Stakeholder Management - by the end of the module you will understand how to use recognised principles to develop and maintain effective stakeholder relationships.

Managing Conflict - by the end of the module you will understand how to use a range of strategies to effectively manage conflict with stakeholders.

Cross-Team Collaboration - by the end of the module you will understand how to use a range of strategies to effectively manage conflict with stakeholders.

Negotiating and influencing – by the end of this module you will understand the importance of planning and preparation for conducting negotiations, know who you are negotiating with, and techniques for negotiating effectively.

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