Decision-making

Overview

Making effective decisions and exercising good judgment can be a challenging task. At work you will always need to make decisions. There will often be multiple opinions and it can be hard to decide on the correct choice, without using the right decision-making technique. Following these techniques can help in identifying the best course of action for any decision.

Learning content includes video tutorials, interactive quizzes, worksheets and assignments which will help learners understand the underpinning knowledge required for them to practice this skill in their workplace.

Learning outcomes

What is decision-making?
The importance of decision-making.
The decision-making steps.
What is important in the decision-making process?
The steps required to effectively make decisions.
The information you need to gather when making decisions.
SWOT analysis; PESTLE analysis; Decision matrix; Cost-benefit analysis and Pareto analysis.
How to think about the 'bigger picture' and avoid ‘analysis paralysis’ or over-analysis.
Methods to minimise the risks when making fast decisions.
To trust your instincts, ask questions and get others' opinions.