Organizational Behavior: Developing Skills for Managers, 1st Edition
Eric Lamm, San Francisco State University
Jennifer Tosti-Kharas, Babson College
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Videos and interactives
Integrated directly into the author-created narrative, videos captivate students and make it easy for them to complete the assigned readings.
Active learning exercises
Experiential exercises encourage students to consider their own values and behavior along with other approaches to management and their impact.
Personal inventory assessments
PIA activities promote self-reflection and engagement, enhancing students’ ability to connect with course concepts.
Find your baseline quizzes
Four or five pre-quiz questions test students’ current knowledge, foreshadow key concepts and skills, and fuel learner interest in the upcoming material.
Check your understanding problems
Practice questions with feedback test students’ understanding of key concepts throughout the text, helping them to keep on track.
Learning check quizzes
Fifteen multiple-choice questions ask students to apply the chapter content to a new situation, demonstrating their knowledge of the material covered.
Eric Lamm, PhD
Professor of Management, College of Business at San Francisco State University
Jennifer Tosti-Kharas, PhD
Associate Professor of Organizational Behavior, Babson College
Eric Lamm, PhD
Eric Lamm is a Professor of Management in the College of Business at San Francisco State University. Dr. Lamm earned his PhD from the Carroll School of Management at Boston College, and his BA in Politics and Sociology from Brandeis University. His main areas of interest in research and teaching are job attitudes, teams, and organizational change. Dr. Lamm's research has recently appeared in academic outlets including Group and Organization Management, Employee Relations, Journal of Business Ethics, Journal of Leadership and Organizational Studies, and Organization & Environment. Together with Dr. Tosti-Kharas, he won the Group and Organization Management Best Micro Paper award in 2013.
Before entering the world of academe, Dr. Lamm learned about organizational change firsthand as the senior speech-writer for the CEO of an international organization in Washington DC, undergoing a full transformation to privatization. His travels for study, work, and pleasure have brought him to over 60 countries across 5 continents — and counting.
Dr. Lamm likes to spend his free time outdoors, watching baseball, and spending time with his two teenage daughters. He has participated in one spicy chicken wing eating contest where he tied for 1st Place.
Jennifer Tosti-Kharas, PhD
Jennifer Tosti-Kharas is an Associate Professor of Organizational Behavior at Babson College. She earned her PhD in Management from New York University’s Stern School of Business, and her BS in Economics from the Wharton School of the University of Pennsylvania. Dr. Tosti- Kharas’s research explores career development, with a particular focus on meaningful work and work as a calling. Her research has been published in outlets such as Personnel Psychology, Academy of Management Perspectives, Journal of Business Ethics, Journal of Vocational Behavior, and Journal of Career Assessment. Her research on organizational citizenship behavior toward the environment co-authored with Dr. Lamm received the 2013 Best Micro Paper award from Group and Organization Management and her research on calling was recognized with the 2019 Best Overall Paper award from the Careers Division of the Academy of Management.
Before entering academia, Dr. Tosti-Kharas worked as a strategy consultant at Accenture in New York City, specializing in the communications, media, and entertainment industries. She has appeared as a contestant on the television game show Cash Cab, and officiated one marriage.
In her free time, Dr. Tosti-Kharas enjoys skiing, hiking, and seeing live music with her husband and two kids.
Part 1: Introduction
1. Identifying OB Skills for Managers
Part 2: Who Are You? Increasing Your Self-awareness
2. Perceiving Information and Making Better Decisions
3. Recognizing Personality Distinctions
4. Identifying Your Individual, Group, and Cultural Values
Part 3: How Do You Work? Developing Your Self-management
5. Navigating Your Job Attitudes, Behaviors, and Ethics
6. Advancing in Your Job and Career
7. Managing Your Stress and Time
Part 4: How Do You Work With Others? Understanding Other People
8. Developing Communication Skills
9. Developing Team Skills
10. Motivating Others
Part 5: How Do You Get What You Want? Managing Others
11. Developing Leadership Skills
12. Developing Power and Influence Skills
13. Developing Conflict Management and Negotiation Skills
14. Developing Change Management Skills