A customer satisfaction rating of 92%
Our commitment to customer satisfaction ensures that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology. We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows in our customer experience.
All requests are routed to our experienced help desk staff, providing a seamless transition from your institution to technical support. Thorough tracking and documentation of support inquiries give you the opportunity to review and discuss help desk performance, usage data, satisfaction survey results, and call drivers with your dedicated client service representative. You can also proactively address unplanned outages or other technical issues that may impact your user community.