Help Desk Services & Technical Support

Enhance your institution's services with live, full-time technical support for your faculty, students, and staff.

Get support

A customer satisfaction rating of 92%

Our commitment to customer satisfaction ensures that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology. We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows in our customer experience.

All requests are routed to our experienced help desk staff, providing a seamless transition from your institution to technical support. Thorough tracking and documentation of support inquiries give you the opportunity to review and discuss help desk performance, usage data, satisfaction survey results, and call drivers with your dedicated client service representative. You can also proactively address unplanned outages or other technical issues that may impact your user community.

92% Satisfied

Personalized, flexible support options

Inbound help desk services are available 24 hours a day, 365 days a year. Your users can get help using the institution-branded support options they’re most comfortable with, including:

  • Toll-free number
  • Live chat
  • Online support portal to submit tickets
  • Self-help resources, including a web-based knowledge base
  • Desktop Sharing

We’re here to help

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Our clients

We provide support for a wide variety of programs, institutions, and corporate partners in flexible service models, including after-hours or weekend only support, overflow coverage and full 24-hour technical assistance.