This Level 2 apprenticeship helps learners build strong customerservice skills, take a customer centred approach, and deliver positive experiences. It supports individuals to grow into confident, capable professionals who make every interaction count.
Key responsibilities
Delivering high quality customer service by understanding your organisation and engaging with customers in a professional and supportive way. This includes managing enquiries, resolving issues promptly, and recommending suitable options based on customer needs. Apprentices will also ensure all actions comply with legal requirements and company policies. Collaboration with colleagues is essential to achieving shared goals.
Example occupations
- All customer-facing roles.
Knowledge, skills and behaviours
- An industry-designed Level 2 Customer Service Practitioner Apprenticeship Standard
- Customer Service experience and insights.
Professional recognition
Successful apprentices will be eligible to join the Institute of Customer Service as an Individual member at Professional level.
Programme length
12-15 months
Independent learning
1-2 hours per week
Off-the-job training
6 hours per week
Assessment organisation
Explosive Learning Solutions (ELS)
Assessment components
- Apprentice showcase
- Practical observation
- Professional discussion.
Delivery model
Flexible start dates
I know that my apprenticeship is going to be beneficial for me in my current role and any roles that I decide to proceed in at a higher level. It's giving me the confidence and that extra nudge to progress in my career.
