85%
Apprentice distinction rate
(March 2026)
100%
Pass rate for apprentices
Business Support
Build the core skills and organisational
knowledge needed in an administration or customer service role.
Apprenticeship programmes available:
- Administration Assistant Level 2 (page coming soon)
- Business Administrator Level 3
- Customer Services Practitioner Level 2
Leadership and Management
Develop the capabilities and performance of first line managers and middle management.
Apprenticeship programmes available:
- First Line Leadership in Business Administration Level 3 (page coming soon)
- Quality Improvement & Change Leader Level 3 (page coming soon)
- Team Leader Level 3 (employer/learner funded)
- Operations Manager Level 5 (employer/learner funded)
Operational and Performance
Unlock potential, boost productivity and improve performance.
Apprenticeship programmes available:
- Quality Improvement & Change Leader Level 3 (page coming soon)
- Improvement Technician Level 3
- Coaching Professional Level 5 (employer/learner funded)
Quality
External validation from Ofsted. Learner, and employer voices guide delivery improvement.
Proven track record
Higher apprentice success rates than national
benchmarks with a 100% first time pass rate.
Account management
Clear communication channels and support for learners, line mangers and L&D teams.
Customer experience
Our team will go above and beyond to ensure you are happy and satisfied with our services.
Innovative content
Tailored training solutions with a focus on
business outcomes as a guiding principle.
Partnership approach
Agility and flexibility to meet your business needs and your learner priorities.
We’ve partnered with the Association of Apprentices (AoA), a national, not-for-profit membership organisation which helps apprentices to connect, learn and fulfil their potential. Our partnership gives apprentices access to free AoA membership, giving them a wide range of support including events, skills development opportunities and wellbeing resources.
Closed cohorts
Closed cohorts
- Large group training for groups of 12 apprentices or more from the same employer.
- Flexible start dates to suit specific employer needs.
- Available for:
- Operations Manager
- Team Leader
- Business Administrator
- Coaching Professional
- Customer Service Practitioner
- Improvement Technician.
Open cohorts/Rolling enrolments
Open cohorts
- For individual employees or small groups.
- Regular start dates throughout the year.
- Available for:
- Team Leader
- Operations Manager
- Coaching Professional.
Flexible starts
Flexible starts
- For individual employees or small groups.
- Start at any time during the year.
- Available for:
- Business Administrator
- Customer Service Practitioner
- Improvement Technician.
“Pearson TQ has been a key partner in embedding the Army Apprenticeship across all trades within the RLC, ensuring that the personal development of the soldier meets the needs of the organisation and is clearly seen as an invaluable promotion and retention tool.”
[Pearson TQ Skills Coach] Claire's dedication and availability have been outstanding, offering invaluable mentorship and expertise whenever needed. Her commitment to my development has empowered me to acquire new skills and grow both personally and professionally.”
I have more confidence in myself and what I am doing. Now I have started applying the knowledge and skills I have learnt in my work, and I take the lead in some of the things that I was not doing before.”
"...the apprenticeship has given them additional skills and allowed them to go and look at other parts of the business. There's no real negatives."
From the beginning, Pearson TQ took the time to understand our needs as a 24-hour business, adapting to our busy periods and priorities. Their commitment to flexibility and open communication has been key to building trust. They listen, act on feedback, and stay responsive, making them a reliable partner."
- Counter Fraud and Error Policy and Procedures (PDF | 216.1 KB)
- Complaints Policy and Process (PDF | 159.1 KB)
- Appeals Policy and Procedure (PDF | 186.8 KB)
- Quality Policy (PDF | 177.2 KB)
- Bullying and Harassment Policy (PDF | 193.1 KB)
- Employer Engagement Policy (PDF | 163.1 KB)
- Learner Code of Conduct (PDF | 142.1 KB)
