Turn Everyday Meetings into Measurable Communication Skills Growth

Privacy and cookies
By watching, you agree Pearson can share your viewership data for marketing and analytics for one year, revocable upon changing cookie preferences. Disabling cookies may affect video functionality. More info...

Read the transcript

Improve workplace communication while reducing friction, rework, and lost productivity.

Communication Coach is Pearson’s AI-powered application built directly into Microsoft Teams to support employees where communication actually happens. It helps organizations improve workplace communication, reduce collaboration inefficiencies, and build more effective teams through real-meeting feedback and personalized coaching — delivering measurable business impact.

Learn more

How Communication Coach improves workplace communication

AI-powered communication coaching, directly in Teams

Communication Coach analyzes workplace conversations in Microsoft Teams using Pearson’s AI-powered communication engine, built on Pearson’s expertise in communication and learning science. After each meeting, employees receive personalized feedback cards, progress insights, and targeted practice recommendations directly within the flow of work.

Key Features:

  • Embedded directly into Microsoft Teams, no new login nor platform
  • Powered by Pearson’s proprietary AI communication engine
  • Personalized feedback from real workplace meetings
  • Targeted practice and remediation in the flow of work
  • Progress tracking and measurable organizational impact

 

Request a demo Download the fact sheet

Why organizations choose Communication Coach

Clear communication drives productivity, collaboration, and employee confidence -especially in global teams where English is a second language.

 

72%
72% of employees say better English skills would make their jobs easier1
81%
81% of employers say integrating AI tools increases the need for workplace English proficiency2
63%
63% of employers cite the skills gap as the biggest barrier to business transformation³.
For HR and L&D teams, improving communication skills is one of the most effective ways to boost engagement, performance, and talent mobility.

1. Pearson. The Impact of English (Global Scale of English), employer research, survey fielded October 2023. https://www.pearson.com/languages/why-pearson/the-global-scale-of-english/hr-professionals.html

2. ETS. TOEIC Global English Skills Report, March 2026. https://www.ets.org/toeic/resources/global-english-skills.html

3. World Economic Forum. Future of Jobs Report 2025. https://www.weforum.org/publications/the-future-of-jobs-report-2025/ 

How it works

  1. Enable Communication Coach for your organization
    Once purchased, Communication Coach can be enabled directly within Microsoft Teams. You will then assign employee licenses through Pearson’s admin dashboard. To learn more about the differences in license types for Communication Coach, click here.

  2. Employees continue working as usual in Microsoft Teams
    No additional tools or workflows are required. Communication Coach analyzes recorded Microsoft Teams meetings in the background.

  3. Pearson’s AI communication engine analyzes workplace conversations
    Powered by Pearson’s expertise in communication and learning science, Communication Coach analyzes real workplace conversations to identify opportunities for improvement.

  4. Employees receive personalized feedback and targeted practice
    After each recorded meeting, employees receive actionable feedback cards, progress insights, and recommended practice tailored to their communication needs and workplace context.

  5. Organizations track communication growth and business impact
    HR and L&D teams gain aggregated insights into communication development, engagement, and collaboration trends to support onboarding, upskilling, and workforce effectiveness over time.

Benefits for HR, L&D, CIO/CTO and employees

For employees
  • Build confidence speaking English in real work settings
  • Improve clarity, tone, vocabulary, and fluency
  • Practice in the flow of work - no extra platform needed  
For HR and L&D
  • Scalable communication training across global teams
  • Reduce miscommunication, rework, and friction
  • Identify communication skill gaps with privacy-safe analytics
  • Strengthen onboarding and leadership development programs  
For CIOs and CTOs
  • Contribute toward your organization’s MACC commitments by purchasing through the Microsoft Marketplace - simplifying procurement while maximizing cloud value.
  • Accelerate digital transformation by improving cross-border collaboration and increasing ROI on both L&D and AI investments across your workforce
  • Maximize your Microsoft 365 investment with a native Teams and Copilot experience
  • Deploy securely at scale with IT-admin-controlled installation and licensing  

How to get started