Introducing Communication Coach: Employee Communication, Elevated

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AI-powered communication training—now available to organizations worldwide.

Communication Coach is Pearson’s AI communication and English-skills companion built directly into Microsoft Teams. It helps employees communicate clearly and confidently at work through real-time feedback and personalized learning.

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What Communication Coach does

AI-powered communication coaching, directly in Teams

Communication Coach delivers personalized coaching through live conversations with a digital tutor - right in the flow of work - helping employees communicate clearly, confidently, and professionally.

Key Features:

  • Embedded in Microsoft Teams and Copilot for seamless use - no new logins or platforms.
  • Real-time feedback from actual meetings, helping users improve on clarity, range of expression and professional tone
  • Personalized learning based on job role and meeting type
  • Backed by Pearson’s Global Scale of English and learning science

 

Request a demo Download the fact sheet

Why organizations choose Communication Coach

Clear communication drives productivity, collaboration, and employee confidence -especially in global teams where English is a second language.

 

44%
44% of companies lose revenue due to language and cultural barriers1
73%
73% of employees using English as an additional language don’t feel confident at work2
50%
Stronger English skills correlate with up to 50% higher salaries3
For HR and L&D teams, improving communication skills is one of the most effective ways to boost engagement, performance, and talent mobility.

1  Kostić-Bobanović, M., Novak, M., & Bobanović, M. (2016). The impact of foreign language skills and cultural competencies on SMEs' success in international markets. Juraj Dobrila University of Pula.
2  The Impact of English – Employers Language Training, Pearson Languages.
3  Christopher McCormick (2017). The link between English and economics, World Economic Forum.

How it works

  1. Purchase and assign licenses to your employees
    Companies need to have an active license in order to make the most of Communication Coach.
  2. Join a Teams meeting and record as usual
    No new tools or workflows needed - employees use Microsoft Teams.
  3. AI analyzes communication patterns
    Tracks how people collaborate and express themselves within the context of their meeting.
  4. Receive feedback and suggested practice
    Short remediation activities and role-plays based on job role and communication skills needed.
  5. See progress over time
    HR & L&D get aggregated insights to support onboarding, upskilling, and global collaboration.  

Benefits for HR, L&D, CIO/CTO and employees

For employees
  • Build confidence speaking English in real work settings
  • Improve clarity, tone, vocabulary, and fluency
  • Practice in the flow of work - no extra platform needed  
For HR and L&D
  • Scalable communication training across global teams
  • Reduce miscommunication, rework, and friction
  • Identify communication skill gaps with privacy-safe analytics
  • Strengthen onboarding and leadership development programs  
For CIOs and CTOs
  • Contribute toward your organization’s MACC commitments by purchasing through the Microsoft Marketplace - simplifying procurement while maximizing cloud value.
  • Accelerate digital transformation by improving cross-border collaboration and increasing ROI on both L&D and AI investments across your workforce
  • Maximize your Microsoft 365 investment with a native Teams and Copilot experience
  • Deploy securely at scale with IT-admin-controlled installation and licensing  

How to get started