Additional services

We provide training to your instructors to help facilitate effective student outcomes as well as provide 24/7 Help desk support to instructors and students.

Supporting instructors by creating positive learning outcomes

Your instructor and staff members are vital to students’ learning outcomes. While the delivery methods differ, online education relies on the expertise and passion of dedicated faculty looking to improve the lives of students through knowledge. Learning occurs differently online. Because of this, instructor support becomes an important part of launching an online learning environment. We devote time to building an extensive instructor training program.

Once a course begins in development, we engage faculty in training sessions that include:

  • assisting with curriculum development
  • developing media that supports learning
  • implementing the physical administration of the online classroom and learning system.
After development, we:
  • assist with any logistical details that may arise
  • provide help desk services and in-class retention specialists
  • support faculty and staff once classes start.

We can help find champions for your programme

With exponential growth in short periods of time, your programme may have staffing needs. We can help you recruit experienced and qualified staff members who can support your programme’s online development. We’ll use your qualification standards to find a pool of applicants from which you can select and appoint.

Help desk solutions to maximise the learning experience

We know time is critical and that technical problems can have a significant impact on the online teaching and learning experience. That’s why our help desk solutions, along with our personalised and flexible technical support options, provide help when you need it most.

We focus on training, service quality, and accurate resolution of support requests upon first contact—and it shows. Our customer satisfaction rate of 92% shows that your students, faculty, and staff view the help desk as an extension of your institutional services, and as a valuable resource when they need help with learning technology.

Users get access to live, full-time technical support professionals with specific expertise on your learning technologies. Some of our help desk services include:

  • collaboration tools
  • web browsers
  • learning management systems
  • multimedia plugins
  • student information systems.

Customised help desk solutions

Help desk services are available 24 hours a day, 365 days a year. You can get help using some of the institution-branded support options you’re most comfortable with:

  • desktop sharing
  • live chat
  • online support portal to submit tickets
  • self-help resources, including a web-based knowledge base
  • freephone.