Pearson’s Accessibility Roadmap

As part of our ongoing commitment to accessibility, we evaluate our existing products to ensure compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards and to identify and quickly remediate accessibility issues.

Our approach

We conduct audits of existing titles that span disciplines and that published after 2017. Our assessments will lead to accessibility improvements to our platforms, across all products. By identifying and remediating issues common to all our products, we can aim to benefit as many students as possible.

To accomplish this, we’re prioritizing issues identified within the eight key user paths students interact with most often while working in MyLab® and Mastering®, as follows:

1) Register for a MyLab or Mastering course

Students should be able to:

  • Navigate the MyLab or Mastering homepage
  • Register by redeeming an access code or by purchasing access using a credit card or PayPal  

2) Access and complete a homework assignment

Students should be able to:

  • Navigate to and open their homework assignment
  • Use learning aids
  • Complete the assignment
  • Submit the assignment

3) Access and consume the accessible  eText

Students should be able to:

  • Navigate to the accessible eText within MyLab and Mastering
  • Navigate within the eText
  • Understand the content of the eText

4) Access the student gradebook

Students should be able to:

  • Navigate to their gradebook
  • Understand their grades

5) Access the MyLab Study Plan or Mastering Study Area

Students should be able to:

  • Navigate to and use the Study Plan or Study Area

6) Access  the Learning Tools tab or  the  Multimedia Library  tab (both apply to MyLab only and are dependent on the course in use)

Students should be able to:

  • Navigate to the Learning Tools tab or the Multimedia Library tab
  • Select resources to use from those tabs

7) Access and use  videos

Students should be able to:

  • Access videos via their assignments, the Learning Tools tab, and the Multimedia tab
  • Understand the content of the videos via appropriate closed captioning

8) Access the accessible PowerPoint™ supplements

Students should be able to:

  • Navigate to and use the accessible PowerPoint supplements

Our 2020 accomplishments within MyLab and Mastering

In 2020 we tested extensively with assistive technologies, including screen readers. Based on our findings, we made the following improvements for greater usability:

  • Added descriptive text to links  
  • Improved efficiency of navigation when using a screen reader
  • Reviewed the information provided when using a screen reader to check for appropriateness and accuracy
  • Made it possible for instructors to automatically generate an accessible PDF with registration instructions that they can share with students

Accessibility support

Contact us for assistance

  • For accessibility support, email the Pearson Disability Support team at disability.support@pearson.com. They are always available to help with accessibility-related issues such as using assistive technology with Pearson products, alternative text requests, or accessibility documentation.
  • For technical or general customer support, visit Pearson Support.

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