Hospitality Management and Organisational Behaviour, 5th edition
- Laurie J. Mullins |
- Penny Dossor |
Title overview
Hospitality Management and Organisational Behaviour is an essential text for all hospitality management students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.
Written by two experts in the Hospitality field, Laurie Mullins and Penny Dossor, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe.
The format of the book is clearly structured and written with minimum use of technical terminology. Each chapter is fully supported with diagrams and contains:
§ a brief introduction and set of learning outcomes;
§ a series of critical reviews and reflections;
§ practical examples and scenarios throughout the text;
§ assignments and case studies at the end of each chapter;
§ a summary of key points;
§ review and discussion questions; and
§ comprehensive notes and references.
This fifth edition has been fully updated to include all of the recent developments in the hospitality industry, including: globalisation, ethics, the multi-cultural workforce and flexible working and empowerment. Almost all of the case studies have also been updated to ensure the book remains the most up-to-date introduction to hospitality management.
Table of contents
Chapter 1 – Nature and scope of the hospitality industry
Chapter 2 – Understanding the nature of the workforce
Chapter 3 – Diversity management
Chapter 4 – Organisational goals and structure
Chapter 5 – Defining management
Chapter 6 – Nature of leadership
Chapter 7 – Workforce motivation and involvement
Chapter 8 – Managing through groups and teams
Chapter 9 – Managing challenging situations
Chapter 10 – Managing the changing environment
Author bios
Laurie Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Laurie was previously a principal lecturer at the University of Portsmouth Business School where he led the behavioural and human resource management group.
Penny Dossor is a senior lecturer in hospitality management, organisational behaviour and cross cultural awareness at the University of Portsmouth Business School.