Training in Interpersonal Skills, Pearson New International Edition, 6th edition

Published by Pearson United Kingdom (August 16, 2013) © 2014
  • Stephen P. Robbins
  • Philip L. Hunsaker

Title overview

For undergraduate and graduate courses in organizational behavior and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Hallmark Features

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

  • The Behaviour Skills Learning Model. Each chapter in Training in Interpersonal Skills is organised around the social learning model, which has been proven to be a successful pedagogical aid.
  • Help build students’ skills from the ground up: Skill Focus. Since the original publication, this text has been recognised for successfully developing skill competencies. Students are provided with information to master self-management, communication, teaming, problem-solving, and leadership abilities such as persuasion, politicking, goal setting, motivating, coaching, and managing change.

New to this Edition

Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

  • New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:
    • Locus of control
    • Type A personality
    • Passive/assertive/aggressive behavior
  • New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.
  • New! Reinforcement Exercises address:
    • Strategic planning for personal mission achievement
    • Giving and receiving feedback while protecting self-image
    • Avoiding diversity problems by learning from The Office: Diversity Day
  • The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.

NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

Key features

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Table of contents

  1. 1. Skills: An Introduction
  2. 2. Self-Awareness: A Point of Departure
  3. 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  4. 4. Applying Emotional Intelligence
  5. 5. Sending Interpersonal Messages
  6. 6. Listening and Reading Nonverbal Messages
  7. 7. Providing Feedback
  8. 8. Communicating Across Cultures
  9. 9. Goal Setting
  10. 10. Coaching, Counseling, and Mentoring
  11. 11. Empowering People Through Delegation
  12. 12. Politicking
  13. 13. Applying Leadership Style
  14. 14. Managing Change
  15. 15. Facilitating Teamwork
  16. 16. Valuing Diversity
  17. 17. Ethical Decision Making
  18. 18. Creative Problem Solving
  19. 19. Resolving Conflicts
  20. 20. Persuading
  21. 21. Negotiating

Author bios

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.

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