Closing the Service Gap, 1st edition

Part A: Connect

1. From empires to ecosystems
2. Sledgehammers, optional

Part B: Strengthen

3. There are no employees without customers
4. How to engage the distracted customer
5. The corporate need is simple – its employees

Part C: Lead

6. Learn to lead with RenDanHeYi
7. Serve more than just the customer

What's Next?

8. Mark the trajectory
Concluding thoughts