Training in Interpersonal Skills, Pearson New International Edition, 6th edition

Published by Pearson (January 29, 2018) © 2018

  • Stephen P. Robbins San Diego State University
  • Stephen P. Robbins San Diego State University
  • Philip L. Hunsaker University of San Diego

Details

  • A print edition
Products list

Details

  • A print edition

Title overview

For undergraduate and graduate courses in organisational behaviour and human resources.

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Table of contents

  1. 1. Skills: An Introduction
  2. 2. Self-Awareness: A Point of Departure
  3. 3. Self-Management: Clarifying Values, Setting Goals, and Planning
  4. 4. Applying Emotional Intelligence
  5. 5. Sending Interpersonal Messages
  6. 6. Listening and Reading Nonverbal Messages
  7. 7. Providing Feedback
  8. 8. Communicating Across Cultures
  9. 9. Goal Setting
  10. 10. Coaching, Counseling, and Mentoring
  11. 11. Empowering People Through Delegation
  12. 12. Politicking
  13. 13. Applying Leadership Style
  14. 14. Managing Change
  15. 15. Facilitating Teamwork
  16. 16. Valuing Diversity
  17. 17. Ethical Decision Making
  18. 18. Creative Problem Solving
  19. 19. Resolving Conflicts
  20. 20. Persuading
  21. 21. Negotiating

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