Table of Contents
PART 1: THE RETAIL CONTEXT
1. The Retail Context: An Overview (Steve Burt and Leigh Sparks)
2. The Internationalisation of Retailing (Steve Burt)
3. Commercial activities and the airport sector: Current issues and future threats (Frank OConnell and Paul Freathy)
PART 2: STRATEGIC PLANNING IN RETAILING
4. Managing the Strategic Environment (Paul Freathy)
5. Ethical standards in business (Paul Whysall)
6. Undersatnding finance (Paul Freathy and Ian Spencer)
PART 3: RETAIL DEVELOPMENT
7. The Retail Development Process: An Overview (Cliff Guy)
8. The impact of retail planning and city centre development (Allan Hawsworth)
9. Revitalising the town centre: The example of Achmore (Andrew Paddison)
PART 4: RETAIL MARKETING
10. Retail Marketing (Paul Freathy)
11. Using information to understand the customer (Eric Calderwood)
12. Fast Retailing: We wont tell you what to wear (Keri Davies)
PART 5: HUMAN RESOURCE MANAGEMENT
13: Human Resource Management Issues in Retailing (Adelina Broadbridge)
14. Labour turnover in the retail industry (Jim Hendrie)
15. Superquinn: The specialists in fresh food (Gordon OConnor)
PART 6: BUYING AND MERCHANDISING
16. Retail buying and merchandising (Susan Fiorito and Paul Freathy)
17. Buying and merchandising in the retail fashion industry (Grete Birtwistle)
18. Relationships in a complex supply chain: The growing, exporting, importing and retailing of fresh vegetables (Mike Pretious and Jill Ritchie)
PART 7: RETAIL LOGISTICS
19. Retail Logistics (Leigh Sparks)
20. Online shopping: The logistics issue (John Fernie and Alan McKinnon)
21. Internationalising through strategic alliances: The Swedish food retailer ICA (Ulf Johannson)
PART 8: RETAIL FUTURES
22. Retailing and the Millennium (Nicholas Alexander and Paul Freathy)
23. E-commerce and the future of retail delivery (Jonathan Reynolds)
24. The future of transaction systems (Steve Worthington)