Table of Contents
In acknowledgement and appreciation
xv
About the authors
xvi
About the contributors
xvii
About this book
xviii
Publisher’s acknowledgements
xxiv
Part 1 The organisational setting
1
Chapter 1 Understanding organisational behaviour
2
Chapter 2 Approaches to organisation and management
34
Chapter 3 The organisational environment
69
Part 2 The individual
115
Chapter 4 Individual differences and diversity
116
Chapter 5 Learning and development
151
Chapter 6 Perception and communication
181
Chapter 7 Work motivation and job satisfaction
220
Part 3 Groups, leadership and management
269
Chapter 8 Working in groups and teams
270
Chapter 9 Leadership in organisations
311
Chapter 10 Understanding management
349
Part 4 Structure, strategy and effectiveness
393
Chapter 11 Organisation structure and design
394
Chapter 12 Technology and organisations
435
Chapter 13 Organisational control and power
469
Chapter 14 Strategy, corporate responsibility and ethics
503
Chapter 15 Organisational culture and change
536
Chapter 16 Organisational performance and development
571
Appendix A Review of personal skills and employability
613
Glossary
616
Index
00
