Table of Contents
Brief contents
List of figures, tables and exhibits from case studies
Preface
Acknowledgements
Publisher’s acknowledgements
1 Operations strategy – developing resources and processes for strategic impact
2 Operations performance
3 Substitutes for strategy
4 Capacity strategy
5 Purchasing and supply strategy
6 Process technology strategy
7 Improvement strategy
8 Product and service development and organisation
9 The process of operations strategy – formulation and implementation
10 The process of operations strategy – monitoring and control
Case studies
Index
