Healthcare Administrator

Healthcare Administrators play a vital role across all parts of the NHS, providing essential administrative support that underpins safe, effective patient care. The knowledge, skills and behaviours developed by Healthcare Administrators such as communication, record‑keeping, systems use and teamwork are highly transferable across clinical, operational and corporate settings within the NHS, supporting workforce flexibility, resilience and progression.

Key responsibilities

An administration assistant carries out routine administrative tasks to support organisational operations, including handling information, supporting meetings and events, using digital systems, and assisting colleagues to ensure day‑to‑day activities run efficiently and to agreed standards.

Example occupations

• Administration assistant
• Receptionist
• Clinical Support Administrator
• Patient Pathway Administrator
• Medical/Health Records Assistant
• Business Support Assistant

Knowledge, skills and behaviours

Learners develop strong professional qualities, including:

• Understanding organisational context, role and responsibilities in an NHS setting
• Understanding data and digital systems including booking systems
• Applying policies and procedures in day-to-day work
• Planning and managing routine administrative tasks
• Professional and ethical conduct in line with NHS behaviour frameworks and standards of patient care
• Supporting stakeholder interactions (patients, teams, services)
• Develop a patient-centred care mindset
• Develop resilience and emotional awareness

Successful apprentices achieve

• Level 2 Administration assistant apprenticeship

Progression

This apprenticeship supports progression into a wide range of roles including:

• Senior Administrative Assistant
• Patient Pathway Co‑ordinator
• Medical Secretary (Junior / Entry Level)
• Business Support Administrator
• Clinic Co‑ordinator / Appointments Co‑ordinator.

Assessment components

Portfolio of evidence plus any additional assessment(s) selected from the following methods to ensure the assessment outcomes are met in full:

• interview
• presentation
• question and answer
• project and simulation.