Administration Assistants play a vital role across all parts of the NHS, providing essential administrative support that underpins safe, effective patient care. The knowledge, skills and behaviours developed by Administration Assistant such as communication, record‑keeping, systems use and teamwork are highly transferable across clinical, operational and corporate settings within the NHS, supporting workforce flexibility, resilience and progression.
Key responsibilities
An administration assistant carries out routine administrative tasks to support organisational operations, including handling information, supporting meetings and events, using digital systems, and assisting colleagues to ensure day‑to‑day activities run efficiently and to agreed standards.
Example occupations
- Administration assistant
- Receptionist, Clinical Support Administrator
- Patient Pathway Administrator
- Medical/Health Records Assistant
- Business Support Assistant
Knowledge, skills and behaviours
Learners develop strong professional qualities, including:
- Understanding organisational context, role and responsibilities
- Understanding data and digital systems
- Managing information and data accurately
- Planning and managing routine administrative tasks
- Professional and ethical conduct
- Teamwork and commitment to quality
Progression
This apprenticeship supports progression into a wide range of roles including Senior Administrative Assistant, Patient Pathway Co‑ordinator, Medical Secretary (Junior / Entry Level), Business Support Administrator and Clinic Co‑ordinator / Appointments Co‑ordinator.
Programme length
12-15 months
Independent learning
1-2 hours per week
Off-the-job training
6 hours per week
Age group
Under 25s
Delivery model
Flexible start dates
I'm really enjoying my apprenticeship, meeting other colleagues that are on the programme in our classroom sessions and having that independent time to go away, do our own coursework and then meet again.
