This apprenticeship builds the practical skills your teams need to keep NHS services running smoothly. Whether staff work in a fast‑paced hospital setting or within a smaller clinical team, they’ll develop versatile capabilities that strengthen patient care and support day‑to‑day operational efficiency. It also creates clear progression pathways, helping employees grow into wider roles across your Trust.
Key responsibilities
In this role, apprentices support and engage with different parts of the organisation, working with both internal and external customers. They may work independently or as part of a team, with responsibilities that include developing, implementing, maintaining and improving a wide range of administrative services.
Example occupations
- Business Administrator
- Office Support
- Personal Assistant
- Receptionist
- Recruitment Support
Knowledge, skills and behaviours
Learners develop strong professional qualities, including:
- Professionalism
- Personal and interpersonal skills
- Effective communication
- Stakeholder management
- Adaptability
- Accountability and responsibility
Successful apprentices achieve:
- Level 3 Business Administration Apprenticeship Standard
- Edward Jenner Award in Healthcare Leadership Foundations
Progression
This apprenticeship supports progression into leadership and project‑management roles, as well as further professional qualifications and wider career opportunities.
Programme length
15-18 months
Independent learning
2-4 hours per week
Off-the-job training
6 hours per week
Assessment organisation
Chartered Management Institute (CMI)
Assessment components
- Knowledge test
- Portfolio-based interview
- Project presentation with Q&A.
Delivery model
Flexible start dates
I'm really enjoying my apprenticeship,meeting other colleagues that are on the programme in our classroom sessions and having that independent time to go away, do our own coursework and then meet again."
