This apprenticeship standard develops individuals who already operate with many of the core behaviours and responsibilities of a first line leader, particularly within clinical support services, corporate services, estates, diagnostics and transformation or quality improvement teams. The apprenticeship supports professionals driving improvement across their organisation, strengthening their problem-solving abilities and applying them in areas such as compliance, change management and team development.
Key responsibilities
Engaging team members in the identification of improvement opportunities and implementing relevant counter measures and controls. Initiating and facilitating improvement activities through to confirmed resolutions and providing expertise in business improvement methods to your organisation, particularly in environments where patient safety, service reliability, and compliance are critical.
Knowledge, skills and behaviours
- Continuous improvement in quality, productivity and patient experience
- Model professional behaviour and NHS values
- Managing projects
- Adhering to compliance
- Applying Lean and Six Sigma principles
- Data driven problem solving
- Change management
- Enhancing organisational processes and quality
- Team coordination
- Coaching and influencing others
- Problem resolution
Successful apprentices achieve:
Level 3 Improvement Technician Apprenticeship Standard
CMI Level 3 Certificate in First Line Management and Leadership
Programme length
15-18 months
Independent learning
3-4 hours per week
Off-the-job training
6 hours per week
Assessment organisation
Explosive Learning Solutions (ELS)
Assessment components
- Multiple choice assessment
- Project report, presentation and questioning
- Professional discussion underpinned by a logbook.
Delivery model
Flexible start dates
I have more confidence in myself and what I'm doing. Now I've started applying the knowledge and skills I've learnt in my work, and I take the lead in some of the things that I wasn't doing before.
