Operations Management, 9th edition

Published by Pearson (August 1, 2019) © 2020

  • Nigel Slack Warwick Business School, Warwick University
  • Alistair Brandon-Jones University of Bath , School of Management
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Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience, helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them into action through a plethora of international examples.
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  • Part One – Directing the operation
  • 1. Operations management
  • 2. Operations performance
  • 3. Operations strategy
  • 4. Product and service innovation
  • 5. The structure and scope of operations
  • Part Two – Designing the operation
  • 6. Process design
  • 7. Layout and flow
  • 8. Process technology
  • 9. People in operations
  • Part Three – Deliver
  • 10. Planning and control
  • 11. Capacity management
  • 12. Supply chain management
  • 13. Inventory management
  • 14. Planning and control systems
  • 15. Lean operations
  • Part Four – Development
  • 16. Operations improvement
  • 17. Quality management
  • 18. Managing risk and recovery
  • 19. Project management

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