<div><b>Part One</b></div><div>1. Why you Need this Book to Deal with Difficult People</div><div>2. How to Use this Book</div><div>3. Why Things go Wrong at Work</div><div>4. Warning Signs at Work</div><div>5. The Matrix of Difficult People at Work</div><div>6. Quick Quiz to Identify Types</div><div>7. Summary of Types</div><div>8. Three Dynamic Principles to Fine-Tune Your Mindset</div><div>9. Visual Flowchart</div><div><br></div><div><b>Part Two</b></div><div>10. Type 1 – The Scary Specialist</div><div>11. Type 2 – The Dark Strategist</div><div>12. Type 3 – The Martyr</div><div>13. Type 4 – The Driving Force</div><div>14. Type 5 – The Revolutionary</div><div>15. Type 6 – The Empire Builder</div><div>16. Type 7 – The Worrier</div><div>17. Type 8 – The Rock</div><div>18. Type 9 – The People Pleaser</div><div>19. Who's Not Here?</div><div>20. In Pursuit of a Positive Workplace</div><div>Appendix: Online and Other Resources</div>

Nick Robinson

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