Effective Organisational Communication: Perspectives, Principles and Practices, 4th edition

Published by Pearson (November 29, 2012) © 2013

  • Richard Blundel Senior lecturer at Brunel University , Enterprise Development at the Open University
  • Kate Ippolito The Royal College of Physicians
  • David Donnarumma Open University
Products list

Details

  • A print edition

Title overview

Effective Organisational Communication gives students from all backgrounds the tools to communicate both within and between organisations of all kinds. Its two-part structure enables readers to explore important theoretical perspectives and key communication challenges, while also helping them to develop their own communication skills – such as listening, writing and speaking – in order to achieve specific aims and to engage with different audiences. This combination makes it the perfect resource for anyone who wants to improve their ability to work effectively with others.

Table of contents

  1. 1 Perspectives on communication
  2. 2 Breaking barriers: communication in practice
  3. 3 Using words: verbal communication
  4. 4 Making pictures: non-verbal communication
  5. 5 Developing arguments: persuasive communication
  6. 6 Establishing a dialogue: interactive communication
  7. 7 Making connections: organisational communication
  8. 8 Letters, e-mail and text messages
  9. 9 Reports, briefing papers and summaries
  10. 10 Advertisements, promotions, news releases and exhibitions
  11. 11 Interviews, questioning and listening
  12. 12 Presentations and audio-visual technologies
  13. 13 Meetings, teams and negotiations
  14. 14 Communication in perspective

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