Marketing for Hospitality and Tourism, Global Edition, 8th edition

Published by Pearson (May 10, 2021) © 2021

  • Philip Kotler Northwestern University
  • John T. Bowen University of Houston
  • James Makens Wake Forest University
  • Seyhmus Baloglu University of Nevada Las Vegas
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Marketing for Hospitality and Tourism is the definitive source for hospitality marketing courses. Taking an integrative approach, this highly visual, four-colour book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a global phenomenon is the most frequent adoption for the course. Developed with extensive student and professor reviews, this edition includes new coverage of social media, discussion of current industry trends, and hands-on application assignments.

PART I: UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS

  1. Introduction: Marketing for Hospitality and Tourism
  2. Service Characteristics of Hospitality and Tourism Marketing
  3. The Role of Marketing in Strategic Planning

PART II: DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES

  1. The Marketing Environment
  2. Marketing Information Systems and Marketing Research
  3. Consumer markets and Consumer Buying Behavior
  4. Organizational Buyer Behavior of Group Market
  5. Market Segmentation, Targeting, and Positioning

PART III: DEVELOPING THE HOSPITALITY AND TOURISM MAKRETING MIX

  1. Designing and Managing Products
  2. Internal marketing
  3. Pricing Products: Pricing Considerations, Approaches, and Strategy
  4. Distribution Channels
  5. Promoting Products: Communication and Promotion Policy and Advertising
  6. Promoting Products: Public Relations and Sales Promotion
  7. Professional Sales
  8. Direct and Online Marketing: Building Customer Relationships

PART IV: MANAGING HOSPITALITY AND TOURISM MARKETING

  1. Destination Marketing
  2. Next Year's Marketing Plan

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