Talkability: Discover The Secrets Of Effective Conversation, 1st edition

Published by Pearson (17 October 2016) © 2017

  • James Borg
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Products list
£9.74

Access details

  • Instant access once purchased
  • Fulfilled by VitalSource
  • For titles accompanied by MyLab/Mastering, this eBook does NOT include access to the platform

Features

  • Add notes and highlights
  • Search by keyword or page

Title overview

A new book from James Borg – on what to say and how to say it – so you can get more from the way you talk.

 

All the day-to-day conversations that you have in your private and working life result in a particular outcome. How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the other person to grasp your point?

 

Make no mistake - talk is our most precious commodity. Human interaction and face to face communication came long before social media websites, e-mail and texting. Yet more and more people have lost the art of conversing effectively and successfully as the ‘screen’ replaces conversation. Talkability provides tried and tested suggestions to help you get your points across and make things happen.

Table of contents

  • Part One: Talk Essentials
  • Introduction: ‘Feel the magic in the making . . .’
  • ‘iContact’ or eye contact?
  • ‘I know you believe you understand . . .’
  • ‘Paralinguistics’ (it’s the ‘melody’ as well as the ‘lyrics’)
  • The ‘rhythm’ of talking and listening
  • It’s the ‘beginnings’ and ‘endings’ (the ‘primacy’ and ‘recency’ effect)
  • Part Two: Saying It Right
  • ‘I said something wrong’ (‘now I long for . . .’)
  • Turn ‘closed’ questions into ‘open’ ones
  • Gossip talk
  • Rules of eye contact
  • Small talk leads to BIG talk
  • Tone down the ‘uptalk’
  • ‘And every conversation, I can now recall . . .’
  • Mindfulness or ‘mindlessness’?
  • You reveal your true level of interest by the way you listen
  • Fight or flight? . . . the ‘amygdala hijack’
  • ‘We need to talk’ (warning!)
  • The power of the pause . . . (‘go ahead . . . make my day!’)
  • Is ‘fine’ the new ‘F-word’?
  • Invert your ‘BUT’ (and we’re not talking about a Pilates move!)
  • ‘And’ another thing . . . (while we’re on the subject)
  • Interject, don’t interrupt
  • Assertion not aggression
  • I should avoid ‘should’
  • Never say ‘never’ again
  • Don’t ask me ‘WHY’?
  • YOU ought to know better!
  • Put the ‘I’ in feeling
  • Can I make a suggestion . . . ?
  • Don’t tell me about the ‘white bear’
  • ‘Sorry’ seems to be the hardest word
  • The ‘non-apology’ apology
  • Telephone talk
  • Networking or ‘notworking’?
  • Exit ‘lines’
  • Mirroring? (‘yeah, yeah, yeah’)
  • Are you a ‘radiator’ or a ‘drain’?
  • Say ‘yes’ to ‘no’
  • Balance honesty with courtesy
  • ‘To be honest’ it’s ‘no problem’
  • ‘Um’ . . . ‘er’ . . . ‘uh’ . . . target the killer ‘fillers’
  • Hold the jargon
  • The magical ‘rule of three’
  • ‘I’m an extrovert . . . get me in there!’
  • ‘I’m an introvert . . . get me out of here!’

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