Five Star Service: How To Deliver Exceptional Customer Service, 3rd edition
Published by Pearson (25 September 2015) © 2016
- Michael Heppell Michael is one of the UK's leading business consultants, trainers and speakers. He has a who's who list of clients and is the author of the bestsellin
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Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!