Marketing: An Introduction, Global Edition, 16th edition

Published by Pearson (June 25, 2025) © 2025

  • Gary Armstrong University of North Carolina
  • Philip Kotler Northwestern University
eTextbook in Pearson+

In this eTextbook — More ways to learn

  • More support. Get AI help with personalised summaries, instant explanations, and quick translations.
  • More flexible. Start learning right away, on any device.
  • More interactive. Learn through audio, video, and practice.
  • More memorable. Study better with notes, highlights, and flashcards.
Products list

Access details

  • Register via our MyLab page to complete your purchase
  • A Course ID link or VLE link from your instructor is required
  • Instant access once purchased (eText included)

Features

  • Interactive digital learning experience
  • Includes eText, Apps and study tools
  • Instant feedback on assignments
  • Help when and where you need it
Products list

Details

  • A print edition

Title overview

Marketing: An Introduction offers a practical view of marketing in the digital age. It shows how effective marketing creates and captures customer value, while providing a step-by-step model for customer engagement. By exploring trends shaping modern marketing, the authors deliver the context needed to drive home basic marketing concepts, strategies and practices.

The 16th Edition provides up-to-date coverage of digital developments, from AI and social media engagement to “big data” and omnichannel strategy. New brand stories, cases, in-text examples and end-of-chapter exercises illustrate contemporary brand strategies and marketing issues. Additionally, a new Digital Marketing and AI feature at the end of each chapter will prepare you to use AI to make marketing decisions.

Table of contents

  1. Marketing: Creating Customer Value and Engagement
  2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships
  3. Analyzing the Marketing Environment
  4. Managing Marketing Information to Gain Customer Insights
  5. Understanding Consumer and Business Buyer Behavior
  6. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers
  7. Products, Services, and Brands: Building Customer Value
  8. Developing New Products and Managing the Product Life Cycle
  9. Pricing: Understanding and Capturing Customer Value
  10. Marketing Channels: Delivering Customer Value
  11. Retailing and Wholesaling
  12. Engaging Consumers and Communicating Customer Value: Advertising and Public Relations
  13. Personal Selling and Sales Promotion
  14. Digital Marketing
  15. The Global Marketplace
  16. Sustainable Marketing: Social Responsibility and Ethics

Need help?Get in touch