Contents
Preface
Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone
Purpose
Audience
Tone
Exercises
Chapter 2 Workplace Correspondence
Memos and E-mails
Business Letters
Checklist: Evaluating a Memo or E-mail
Checklist: Evaluating a Business Letter
Exercises
Chapter 3 Effective Visuals: Tables, Graphs, Charts, and Illustrations
Principles of Effective Visuals
Tables
Graphs
Line Graphs
Bar Graphs
Charts
Flowcharts
Organizational Charts
Gantt Charts
Circle Charts
Illustrations
Photographs
Drawings
Diagrams
Checklist: Evaluating a Visual
Exercises
Chapter 4 Short Reports: Page Design, Formats, and Types
Page Design
Report Formats: Memo, Letter, and Booklet
Types of Reports
Incident Report
Progress Report
Recommendation Report
Travel Report
Exercises
Checklist: Evaluating a Memo Report
Chapter 5 Summaries
Types of Summaries: Descriptive, Informative, and Evaluative
Summarizing Print Sources
Summarizing Nonprint Sources
Checklist:Evaluating a Summary
Exercises
Chapter 6 Fliers, Brochures, and Newsletters
Fliers
Checklist: Evaluating a Flier
Brochures
Checklist: Evaluating a Brochure
Newsletters
Checklist: Evaluating a Newsletter
Exercises
Chapter 7 Instructions and Procedure Descriptions
Instructions
Procedure Description
Avoiding Liability
Checklist: Evaluating Instructions and Procedure Descriptions
Exercises
Chapter 8 Job Application Process: Letter, Résumé, Interview, and Follow-Up
Application Letter
Résumé
Traditional Résumé
Scannable Résumé
Interview
Follow-up
Checklist: Evaluating an Application Letter, Résumé, and Follow-Up
Exercises
Chapter 9 Oral Presentations: Preparation and Delivery
Preparation
Preliminaries
Rehearsal
Delivery
Introductions and Conclusions
Vocal Factors
Physical Factors
Eye Contact
Presentation Aids
Checklist: Evaluating a Public Speaker
Enthusiasm
Exercises
Chapter 10 Proposals
Solicited Proposals
Unsolicited Proposals
Internal and External Proposals
Formats of Proposals
Objectives of Proposals
Checklist: Evaluating a Proposal
Exercises
Chapter 11 Long Reports: Format, Collaboration, and Documentation
Format
Transmittal Document
Title Page
Abstract
Table of Contents
List of Illustrations
Glossary
Text
Visuals
Pagination
Collaboration
Documentation
Bibliography
Parenthetical Citations
Checklist: Evaluating a Long Report
Exercises
