Table of Contents
Chapter 1 Operations management
Chapter 2 Operations performance
Chapter 3 Operations strategy
Chapter 4 Managing product and service innovation
Chapter 5 The structure and scope of operations
Chapter 6 Process design
Chapter 7 The layout and look of facilities
Chapter 8 Process technology
Chapter 9 People in operations
Chapter 10 Planning and control
Chapter 11 Capacity management
Chapter 12 Supply chain management
Chapter 13 Inventory management
Chapter 14 Planning and control systems
Chapter 15 Lean operations
Chapter 16 Operations improvement
Chapter 17 Quality management
Chapter 18 Managing risk and recovery
Chapter 19 Project management
