Travel and tourism with GCSEs
Supporting our customers during Coronavirus (COVID-19)
Many travel companies have call centres for sales and customer service. Bus and train companies need staff for their ticket and customer service desks.
There are apprenticeships in highways, operations, planning and customer services. The Merchant Navy has a cadet entry scheme.
Merchant Navy deck cadet Helping with the safe navigation of a ship and overseeing crew members.
Airline passenger service agent Greeting passengers, checking passports and tickets, issuing boarding passes, being security aware.
On board train crew Serving food and drinks, customer care.
Transport information assistant Compiling data on passenger numbers, publishing information notices and leaflets.
In a large travel company, you can apply for promotion to more senior roles, including supervising staff. You could move into ticketing or travel agency work. With your customer service experience, you could apply for a job as a resort rep or as cabin crew.
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