Working in travel and tourism with Level 2 qualifications such as BTECs or GCSEs

Many travel companies have call centres for sales and customer service. Bus and train companies need staff for their ticket and customer service desks. 

Example jobs

Merchant Navy deck cadet
Helping with the safe navigation of a ship and overseeing crew members.

Airline passenger service agent
Greeting passengers, checking passports and tickets, issuing boarding passes, being security aware.

On board train crew
Serving food and drinks, customer care.

Transport information assistant
Compiling data on passenger numbers, publishing information notices and leaflets.

Qualifications needed

The main requirements are good customer service skills and a good attitude towards customers. You may need English and maths GCSEs. It is important to be hard working, good at problem solving and able to work in a team. Having travel and tourism qualifications at level 1 or 2 will help your applications.

Career path

In a large travel company, you can apply for promotion to more senior roles, including supervising staff. You could move into ticketing or travel agency work. With your customer service experience, you could apply for a job as a resort rep or as cabin crew.

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