Working in travel and tourism with Level 2 qualifications such as BTECs or GCSEs
Many travel companies have call centres for sales and customer service. Bus and train companies need staff for their ticket and customer service desks.
There are apprenticeships in highways, operations, planning and customer services. The Merchant Navy has a cadet entry scheme.
Example jobs
Merchant Navy deck cadet
Helping with the safe navigation of a ship and overseeing crew members.
Airline passenger service agent
Greeting passengers, checking passports and tickets, issuing boarding passes, being security aware.
On board train crew
Serving food and drinks, customer care.
Transport information assistant
Compiling data on passenger numbers, publishing information notices and leaflets.
Things you need to know
Typical working conditions
- Work in travel can be fast-paced, as you are working to schedules.
- You will need to work shifts and antisocial hours.
- Many jobs involve travel. Some jobs are based on a train, aircraft, bus or ship.
Qualifications needed
Career path
In a large travel company, you can apply for promotion to more senior roles, including supervising staff. You could move into ticketing or travel agency work. With your customer service experience, you could apply for a job as a resort rep or as cabin crew.
Useful links
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