Which of the following statements is true when intervening during a crisis escalation?

• A. Standing very close to the person is the best way to show support.
• B. Ignoring the individual's emotions will help de-escalate the crisis.
• C. Raising your voice can help establish authority and control the situation.
• D. It is important to remain calm and use a non-threatening tone when communicating.

Answer: (D)

Verified step by step guidance

1. Step 1: Understand the context of crisis escalation, which involves heightened emotional states where individuals may feel threatened or overwhelmed.
2. Step 2: Recognize that effective intervention requires maintaining a calm demeanor to avoid increasing the individual's stress or agitation.
3. Step 3: Note that standing too close can be perceived as threatening, so maintaining an appropriate physical distance is important to respect personal space.
4. Step 4: Understand that ignoring emotions can escalate the crisis because emotions need to be acknowledged to help the person feel heard and supported.
5. Step 5: Realize that raising your voice often increases tension and can worsen the situation, so using a calm, non-threatening tone is essential for de-escalation.